Lenovo V200 Laptop (English) Service and Troubleshooting Guide
Lenovo V200 Laptop Manual
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- Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 1
Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 2
- Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 3
Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 4
product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Wireless related information 2007) © Copyright Lenovo 2007. All rights reserved. U.S. GOVERNMENT USERS - RESTRICTED RIGHTS: Our products and/or services are provided with - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 5
21 Other problems 21 Chapter 4. Recovery options 23 Using Rescue and Recovery 23 Restoring factory contents 23 Recovering data 24 Chapter 5. Upgrading and replacing devices 25 Replacing the battery 25 Upgrading the hard disk drive 26 Replacing memory 29 Chapter 6. Getting help and service - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 6
iv Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 7
turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended length of time. When you use the keyboard, avoid keeping your - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 8
Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any other electronic device, or communication lines, so that they cannot be walked cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. vi Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 9
Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock. Read first vii - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 10
viii Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 11
Instructions helps you to unpack your computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo™. This Service and Troubleshooting Guide provides information about caring for your computer, basic troubleshooting information, some recovery - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 12
for getting started and staying productive. You can also use the Lenovo Care button to turn on your computer and immediately enter the Rescue and Recovery™ workspace, which runs independently of the Windows® operating system and is hidden from it. 2 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 13
part that becomes hot during operation, in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery such as certain portable desktop fans or air purifiers, can produce keyboard or other parts of the computer, © Copyright Lenovo 2007 3 - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 14
Avoid placing any objects (including paper) between the display and the keyboard or under the keyboard. v Do not drop, bump, scratch, twist, hit, vibrate, hear the CD or DVD click into the center pivot of an optical drive before closing the tray. 4 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 15
follow the instructions shipped with your hardware, and apply pressure only where needed on the device. Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and you might have to replace your - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 16
chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2. Absorb the diluted detergent into a camera blower with a brush or cool air from a hair drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 17
Caring for your computer v Scratching the surface of the reader with a hard, pointed object. v Scraping the surface of the reader with your nail or anything hard. v Using or touching the reader with a dirty finger. If you notice any of the following conditions, gently clean the surface of the reader - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 18
Caring for your computer 8 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 19
10 Diagnosing problems 11 Troubleshooting 11 Error messages 11 Errors without messages 15 A password problem 16 Keyboard problems 16 Sleep or hibernation problems . . . . . 16 Computer screen problems 18 Battery problems 20 A hard disk drive problem 21 A startup problem 21 A fingerprint - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 20
23 of this Guide. How can I contact the Customer Support Center? See Chapter 6, "Getting help and service," on page 33 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see "Worldwide telephone list" on page 35. 10 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 21
interrupt the test while it is running. When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician. Troubleshooting If you do not find your problem here, see Access Help. The following section only describes - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 22
board. Real time clock error Real-time Clock fails BIOS hardware test. May require board repair. Check date and time settings BIOS found date or time out of range and reset the Real -Time Clock. May require setting legal date (1991-2099). 12 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 23
Utility. System cache error Cache disabled RAM cache failed and BIOS disabled the cache. On older boards, check the cache jumpers. You may have to replace the cache. See your dealer. A disabled cache slows system performance considerably. CPU ID CPU socket number for Multi-Processor error. EISA - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 24
boot process or F2 to enter BIOS Setup Utility and change the settings. Press F3 to display the previous screen (usually an initialization error of an Option ROM, i.e., an add-on card). Write down and follow the information shown on the screen. 14 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 25
monitor, see "Computer screen problems" on page 18. memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced. When I turn on the computer, only a white cursor appears on a blank screen. Restore backed-up files to your Windows - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 26
must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. Keyboard problems Problem: Solution: Problem: Solution: A number appears when you type a letter - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 27
See "Specifications" on page 44. If the battery is charged and the temperature is within range, have the computer serviced. The critical low-battery error message appears, and the computer immediately turns off. The battery power is getting low. Connect the ac adapter to the computer, or replace the - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 28
screen. v If you are using the ac adapter, or using the battery, and the battery status indicator is on (is green), press Fn+F11 to make the screen problem, do the Solution in the following problem ″The screen is unreadable or distorted." 18 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 29
Problem: Solution: Problem: Solution: Problem: Solution: Solving computer problems The screen is unreadable or distorted. Make sure that: v The display device driver is installed correctly. v The screen device is working properly. If not, click the Troubleshoot button. 7. Click the Monitor tab. 8. - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 30
. Turn off the computer for one minute to reset the protector; then turn on the computer again. The battery does not charge. For details, see the Battery and power category in Troubleshooting under the "Problem solving" section in Access Help. 20 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 31
does not work. In the Boot menu in BIOS Setup Utility, make sure that the hard disk drive is included in the Boot Sequence correctly. A startup problem Problem: Solution: The Microsoft® Windows operating system will not start. Use the Rescue and Recovery workspace to help solve or identify your - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 32
Solving computer problems Problem: Solution: The computer does not start from a device you want. See the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup the entry to the ″Boot priority order″ list. 22 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 33
and link to the support site. v Troubleshoot and diagnose problems using diagnostics. For more information about using Rescue and Recovery features, see the "Recovery overview" section in online Access Help. Restoring factory contents Instead of providing a recovery disc or a Windows disc with your - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 34
on your computer and enter the Rescue and Recovery workspace that runs independently of the Windows operating system. After the Rescue and Recovery workspace opens you can perform a recovery operation, even if you are unable to start Windows. 24 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 35
5. Upgrading and replacing devices Replacing the battery Important Read Safety and Warranty Guide before replacing the battery. 1. Turn off turn the computer over. 3. Unlock the battery latch 1 by sliding it to the unlocked position. 1 4. Unlock the battery latch 2 by sliding it to the unlocked - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 36
replacing the hard disk drive. You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your Lenovo reseller or a marketing representative. 26 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 37
the hard disk drive Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping. 2. The Rescue and Recovery workspace and the Product Recovery program are not included on an - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 38
Upgrading the hard disk drive 5. Disconnect the hard disk drive and remove it by pulling out the tab 3 . 3 6. Insert a new hard disk drive into the hard disk drive bay 1 , then firmly install it. 1 28 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 39
2 . Then tighten the two screws 3 . 2 1 1 3 3 8. Reinstall the battery. 9. Turn the computer over again. Connect the ac adapter and cables to the computer. Replacing memory Important Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 40
Replacing memory 2. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 3. Close the computer display, and turn the computer over. 4. Remove the battery. 5. Unfasten the two screws 1 on the cover of the memory . 30 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 41
in the slot and does not move easily. 11. Reinstall the cover of the memory slot by aligning the front side of the cover first 1 , and closing the cover 2 . Then tighten the two screws 3. 1 1 3 3 2 Attention: When you have replaced the SO-DIMM, do not use your computer until you have closed the - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 42
. To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn the computer on. 2. While the initial screen is displayed, press F1. The BIOS Utility screen opens. The ″Memory″ item shows the amount of memory you can utilize. 32 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 43
if you experience a problem with your computer, and whom to call for service should it be necessary. Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via a disc. For more specific information and - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 44
your Customer Support Center location are located in the Worldwide telephone list section of this guide. Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of 34 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 45
available, go to http://www.lenovo.com/support, click Warranty, and follow the instructions on the screen. Worldwide telephone list Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/support/phone. Country or Region Africa Argentina - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 46
(Software warranty service and support) 0810-631-213 (Hardware warranty service and support) (French) 07032-15-49201 (30 day up and running support) 01805-25-35-58 (warranty service and support) (German) +30-210-680-1700 1800-624-0051 (Spanish) 36 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 47
(Dutch) 0800-777-217 (English) 001-800-220-1830 (Spanish) 6681-1100 (30 day up and running support) 8152-1550 (warranty service and support) (Norwegian) 206-6047 (Spanish) Lenovo Customer Support Center-toll free: 001-866-434-2080 0-800-50-866 (Spanish) 1800-1601-0033 Chapter 6. Getting help and - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 48
-500-900 (standard warranty support) (English) 1-800-426-7378 (English) 000-411-005-6649 (Spanish) 0-800-100-2011 (Spanish) For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) 38 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 49
of warranty service designated for your product. Installation of external CRUs (such as mice, keyboards, or monitors) is your responsibility. Lenovo specifies in the materials shipped with a replacement CRU whether the defective CRU must be returned. When return is required, 1) return instructions - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 50
. Failure to collect the product may result in your Service Provider disposing of the product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo's expense, unless your Service Provider specifies otherwise. 40 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 51
Mini Cards and the integrated keyboard. Online Access Help provides instructions for replacing internal and external CRUs. To open Access Help, click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help. Additionally, the Service and Troubleshooting Guide (this guide) and - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 52
CRUs (with latches) Battery X X X Optical drive X X Memory X X X Internal CRUs (behind an access panel) Hard disk X drive X X Internal CRUs (located within the product) PCI Express Mini Card X X Online Video X X X X X 42 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 53
- External monitor: Up to 2048-by-1536 v Brightness control v Integrated camera (on some models) Keyboard v Fingerprint reader (on some models) v 84-key, 85-key, or 89-key v Touch pad v Fn key function v Lenovo Care button v Volume control buttons v Instant on button Interface v External-monitor - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 54
the battery pack, its temperature must be at least 10°C (50°F). v Relative humidity: - Operating with no optical disc in the drive: 8% to 95% - Operating with an optical disc in the drive: 8% to 80% Heat output v 65 W (222 Btu/hour) maximum 44 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 55
Specifications Power source (ac adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack - Nominal voltage: 11.1 V dc - Capacity: 2.6 AH or 5.2 AH, depending on the model Battery life v For percentage of - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 56
Specifications 46 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 57
the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 58
the receiver is connected. v Consult an authorized dealer or service representative for help. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from 48 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 59
void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two nonrecommended modification of the product, including the fitting of non-Lenovo option cards. This product has been tested and found to comply with the - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 60
available to them for the return, recycle, recovery of WEEE and minimize any potential effects of EEE batteries may contain perchlorate. Perchlorate Material - special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate. 50 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 61
for your qualifying Lenovo notebook computer, as well as this Offer document, should be retained as your proof of entitlement. Purchasing Upgrades, Additional Licenses and Technical Support Software upgrades and technical support are available for a fee through IBM's Passport Advantage® Program - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 62
IBM - Lotus Notes and SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: [email protected] 52 Lenovo 3000 V200 Service and Troubleshooting - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 63
or both: Lenovo Lenovo Care Rescue and Recovery The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: IBM (used under license) Lotus Domino Lotus Notes Notes SmartSuite Passport Advantage Microsoft and Windows are trademarks - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 64
54 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 65
10 hardware specifications 10 help Customer Support Center 33 on the Web 33 help and service 33 hibernation mode problems 16 I important tips 3 International Warranty Service 35 K keyboard cleaning 6 problems 16 L Lenovo Care 1, 41 button 2, 21, 23, 43 M memory replacing 29 miscellaneous problems 21 - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 66
56 Lenovo 3000 V200 Service and Troubleshooting Guide - Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 67
- Lenovo V200 Laptop | (English) Service and Troubleshooting Guide - Page 68
Part Number: 42W9087 Printed in China (1P) P/N: 42W9087
Lenovo
3000
V200
Service
and
Troubleshooting
Guide