Lenovo V200 Laptop (English) Service and Troubleshooting Guide - Page 26

Problem, Solution

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Solving computer problems A password problem Problem: Solution: I forgot my password. v If you forgot your user password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled. v If you forgot your HDD password, Lenovo authorized servicer can not reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. v If you forget your supervisor password, Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. Keyboard problems Problem: Solution: Problem: Solution: A number appears when you type a letter. The numeric lock function is on. To disable it, press Fn+Delete. All or some of the keys on the external numeric keypad do not work. Make sure that the external numeric keypad is correctly connected to the computer. Sleep or hibernation problems Problem: Solution: The computer enters sleep mode unexpectedly. If the processor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the processor and other internal components. Check the settings for sleep mode. 16 Lenovo 3000 V200 Service and Troubleshooting Guide

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A
password
problem
Problem:
I
forgot
my
password.
Solution:
v
If
you
forgot
your
user
password,
you
must
take
your
computer
to
a
Lenovo
authorized
servicer
or
a
marketing
representative
to
have
the
password
canceled.
v
If
you
forgot
your
HDD
password,
Lenovo
authorized
servicer
can
not
reset
your
password
or
recover
data
from
the
hard
disk.
You
must
take
your
computer
to
a
Lenovo
authorized
servicer
or
a
marketing
representative
to
have
the
hard
disk
drive
replaced.
Proof
of
purchase
is
required,
and
a
fee
will
be
charged
for
parts
and
service.
v
If
you
forget
your
supervisor
password,
Lenovo
authorized
servicer
cannot
reset
your
password.
You
must
take
your
computer
to
a
Lenovo
authorized
servicer
or
a
marketing
representative
to
have
the
system
board
replaced.
Proof
of
purchase
is
required,
and
a
fee
will
be
charged
for
parts
and
service.
Keyboard
problems
Problem:
A
number
appears
when
you
type
a
letter.
Solution:
The
numeric
lock
function
is
on.
To
disable
it,
press
Fn+Delete.
Problem:
All
or
some
of
the
keys
on
the
external
numeric
keypad
do
not
work.
Solution:
Make
sure
that
the
external
numeric
keypad
is
correctly
connected
to
the
computer.
Sleep
or
hibernation
problems
Problem:
The
computer
enters
sleep
mode
unexpectedly.
Solution:
If
the
processor
overheats,
the
computer
automatically
enters
sleep
mode
to
allow
the
computer
to
cool
and
to
protect
the
processor
and
other
internal
components.
Check
the
settings
for
sleep
mode.
Solving
computer
problems
16
Lenovo
3000
V200
Service
and
Troubleshooting
Guide