Lenovo V200 Laptop (English) Service and Troubleshooting Guide - Page 46

Country

or

Region

Telephone

Number

Brazil

Sao

Paulo

region:

(11)

3889-8986

Outside

Sao

Paulo

region:

0800-701-4815

(Brazilian

Portuguese)

Brunei

801-1041

Canada

1-800-565-3344

(English,

French)

In

Toronto

only

call:

416-383-3344

Chile

800-224-488

188-800-442-488

(Toll

free)

(Spanish)

China

(Hong

Kong

S.A.R.)

Notebooks:

852-2516-3919

Desktops:

800-938-008

China

(Macau

S.A.R.)

Notebooks:

0800-689

Desktops:

0800-686

Colombia

1-800-912-3021

(Spanish)

Costa

Rica

Toll

free:

0-800-011-1029

(Spanish)

Croatia

0800-0426

Cyprus

+357-22-841100

Czech

Republic

+420-2-7213-1316

Denmark

4520-8200

(30

day

up

and

running

support)

7010-5150

(Warranty

service

and

support)

(Danish)

Dominican

Republic

1-866-434-2080

(Spanish)

Ecuador

1-800-426911

(Spanish)

El

Salvador

800-6264

(Spanish)

Estonia

+

372

66

00

800

+

372

6776793

Finland

09-459-6960

(30

day

up

and

running

support)

+358-800-1-4260

(Warranty

service

and

support)

(Finnish)

France

0238-557-450

(30

day

up

and

running

support)

0810-631-020

(Software

warranty

service

and

support)

0810-631-213

(Hardware

warranty

service

and

support)

(French)

Germany

07032-15-49201

(30

day

up

and

running

support)

01805-25-35-58

(warranty

service

and

support)

(German)

Greece

+30-210-680-1700

Guatemala

1800-624-0051

(Spanish)

Getting

help

and

service

36

Lenovo

3000

V200

Service

and

Troubleshooting

Guide

Section	Page
Contents	5
Read first	7
Chapter 1. Finding information	11
This guide and other publications	11
Finding information with the Lenovo Care button	12
Chapter 2. Caring for your computer	13
Important tips	13
Be careful about where and how you work	13
Be gentle with your computer	14
Carry your computer properly	14
Handle storage media and drives properly	14
Take care in setting passwords	15
Other important tips	15
Cleaning the cover of your computer	16
Cleaning your computer keyboard	16
Cleaning your computer display	16
Care for the fingerprint reader	16
Chapter 3. Solving computer problems	19
Frequently asked questions	20
Diagnosing problems	21
Troubleshooting	21
Error messages	21
Errors without messages	25
A password problem	26
Keyboard problems	26
Sleep or hibernation problems	26
Computer screen problems	28
Battery problems	30
A hard disk drive problem	31
A startup problem	31
A fingerprint authentication problem	31
Other problems	31
Chapter 4. Recovery options	33
Using Rescue and Recovery	33
Restoring factory contents	33
Recovering data	34
Chapter 5. Upgrading and replacing devices	35
Replacing the battery	35
Upgrading the hard disk drive	36
Replacing memory	39
Chapter 6. Getting help and service	43
Getting help and service	43
Getting help on the Web	43
Calling the Customer Support Center	43
Getting help around the world	45
Worldwide telephone list	45
Appendix A. Warranty information	49
Types of warranty service	49
Appendix B. Customer Replaceable Units (CRUs)	51
Appendix C. Features and specifications	53
Features	53
Specifications	54
Appendix D. Notices	57
Notices	57
Electronic emissions notices	58
Federal Communications Commission (FCC) Statement	58
Industry Canada Class B emission compliance statement	59
Avis de conformité à la réglementation d'Industrie Canada	59
European Union EMC Directive conformance statement	59
Japanese VCCI Class B statement	60
EU WEEE Statements	60
Notice for users in the U.S.A.	60
IBM Lotus Software Offer	61
Trademarks	63

Lenovo V200 Laptop (English) Service and Troubleshooting Guide - Page 46

Country, Region, Telephone, Number

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