Lenovo V200 Laptop (English) Service and Troubleshooting Guide - Page 31

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Solving computer problems A hard disk drive problem Problem: Solution: The hard disk drive does not work. In the Boot menu in BIOS Setup Utility, make sure that the hard disk drive is included in the Boot Sequence correctly. A startup problem Problem: Solution: The Microsoft® Windows operating system will not start. Use the Rescue and Recovery workspace to help solve or identify your problem. For details about Rescue and Recovery, see Chapter 4, "Recovery options," on page 23 A fingerprint authentication problem Problem: Solution: You cannot register or authenticate your finger because it is wrinkled, rough, dry, injured, stained, oily, wet, or different one from what you have registered. To improve the situation, try the following: v Clean or wipe your hands to remove any excess dirt or moisture from the fingers. v Enroll and use a different finger for authentication. v If your hands are too dry, apply lotion to them. For details, see the Fingerprint reader category in Troubleshooting under the "Problem solving" section in Access Help. Other problems Problem: Solution: Your computer does not respond. v To turn off your computer, press and hold the power switch for 4 seconds or more. If the computer still does not respond, remove the ac adapter and the battery. v Your computer might lock when it enters sleep mode during a communication operation. Disable the sleep timer when you are working on the network. Chapter 3. Solving computer problems 21

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A
hard
disk
drive
problem
Problem:
The
hard
disk
drive
does
not
work.
Solution:
In
the
Boot
menu
in
BIOS
Setup
Utility,
make
sure
that
the
hard
disk
drive
is
included
in
the
Boot
Sequence
correctly.
A
startup
problem
Problem:
The
Microsoft
®
Windows
operating
system
will
not
start.
Solution:
Use
the
Rescue
and
Recovery
workspace
to
help
solve
or
identify
your
problem.
For
details
about
Rescue
and
Recovery,
see
Chapter
4,
“Recovery
options,”
on
page
23
A
fingerprint
authentication
problem
Problem:
You
cannot
register
or
authenticate
your
finger
because
it
is
wrinkled,
rough,
dry,
injured,
stained,
oily,
wet,
or
different
one
from
what
you
have
registered.
Solution:
To
improve
the
situation,
try
the
following:
v
Clean
or
wipe
your
hands
to
remove
any
excess
dirt
or
moisture
from
the
fingers.
v
Enroll
and
use
a
different
finger
for
authentication.
v
If
your
hands
are
too
dry,
apply
lotion
to
them.
For
details,
see
the
Fingerprint
reader
category
in
Troubleshooting
under
the
"Problem
solving"
section
in
Access
Help
.
Other
problems
Problem:
Your
computer
does
not
respond.
Solution:
v
To
turn
off
your
computer,
press
and
hold
the
power
switch
for
4
seconds
or
more.
If
the
computer
still
does
not
respond,
remove
the
ac
adapter
and
the
battery.
v
Your
computer
might
lock
when
it
enters
sleep
mode
during
a
communication
operation.
Disable
the
sleep
timer
when
you
are
working
on
the
network.
Solving
computer
problems
Chapter
3.
Solving
computer
problems
21