Lenovo V200 Laptop (English) Service and Troubleshooting Guide - Page 21

Diagnosing, problems, Troubleshooting, Error, messages

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Solving computer problems Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see Appendix A, "Warranty information," on page 39. Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor® for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the pointer to All Programs and then to PC-Doctor for Windows. 3. Click PC-Doctor. For more information about PC-Doctor for Windows, see the Help for the program. Attention Running any tests can take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running. When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician. Troubleshooting If you do not find your problem here, see Access Help. The following section only describes problems that might prevent you from accessing this help system. Error messages The following is a list of the messages that the BIOS can display. Most of them occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured. Following the list are explanations of the messages and remedies for reported problems. If your system displays one of the messages marked below with an asterisk (*), write down the message and contact your marketing representative. If your system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter BIOS Setup Utility and configure default settings or correct the error. Chapter 3. Solving computer problems 11

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Where
can
I
find
warranty
information?
See
the
separate
Safety
and
Warranty
Guide
for
detailed
warranty
information.
For
the
warranty
applicable
to
your
computer,
including
the
warranty
period
and
type
of
warranty
service,
see
Appendix
A,
“Warranty
information,”
on
page
39.
Diagnosing
problems
If
you
have
a
problem
with
your
computer,
you
can
test
it
by
using
PC-Doctor
®
for
Windows.
To
run
PC-Doctor
for
Windows,
do
as
follows:
1.
Click
Start
.
2.
Move
the
pointer
to
All
Programs
and
then
to
PC-Doctor
for
Windows
.
3.
Click
PC-Doctor
.
For
more
information
about
PC-Doctor
for
Windows,
see
the
Help
for
the
program.
Attention
Running
any
tests
can
take
up
to
several
minutes
or
longer.
Make
sure
you
have
time
to
run
the
entire
test;
do
not
interrupt
the
test
while
it
is
running.
When
preparing
to
contact
the
Customer
Support
Center,
be
sure
to
print
the
test
log
so
that
you
can
rapidly
provide
information
to
the
help
technician.
Troubleshooting
If
you
do
not
find
your
problem
here,
see
Access
Help
.
The
following
section
only
describes
problems
that
might
prevent
you
from
accessing
this
help
system.
Error
messages
The
following
is
a
list
of
the
messages
that
the
BIOS
can
display.
Most
of
them
occur
during
POST.
Some
of
them
display
information
about
a
hardware
device,
e.g.,
the
amount
of
memory
installed.
Others
may
indicate
a
problem
with
a
device,
such
as
the
way
it
has
been
configured.
Following
the
list
are
explanations
of
the
messages
and
remedies
for
reported
problems.
If
your
system
displays
one
of
the
messages
marked
below
with
an
asterisk
(*),
write
down
the
message
and
contact
your
marketing
representative.
If
your
system
fails
after
you
make
changes
in
the
BIOS
Setup
Utility
menus,
reset
the
computer,
enter
BIOS
Setup
Utility
and
configure
default
settings
or
correct
the
error.
Solving
computer
problems
Chapter
3.
Solving
computer
problems
11