Lenovo V200 Laptop (English) Service and Troubleshooting Guide - Page 5

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Contents Read first v Chapter 1. Finding information . . . . . 1 This guide and other publications . . . . . 1 Finding information with the Lenovo Care button 2 Chapter 2. Caring for your computer . . . 3 Important tips 3 Be careful about where and how you work 3 Be gentle with your computer . . . . . 4 Carry your computer properly . . . . . 4 Handle storage media and drives properly 4 Take care in setting passwords . . . . . 5 Other important tips 5 Cleaning the cover of your computer . . . 6 Cleaning your computer keyboard . . . . 6 Cleaning your computer display . . . . 6 Care for the fingerprint reader . . . . . 6 Chapter 3. Solving computer problems . . 9 Frequently asked questions 10 Diagnosing problems 11 Troubleshooting 11 Error messages 11 Errors without messages 15 A password problem 16 Keyboard problems 16 Sleep or hibernation problems . . . . . 16 Computer screen problems 18 Battery problems 20 A hard disk drive problem 21 A startup problem 21 A fingerprint authentication problem. . . 21 Other problems 21 Chapter 4. Recovery options 23 Using Rescue and Recovery 23 Restoring factory contents 23 Recovering data 24 Chapter 5. Upgrading and replacing devices 25 Replacing the battery 25 Upgrading the hard disk drive 26 Replacing memory 29 Chapter 6. Getting help and service . . . 33 Getting help and service 33 Getting help on the Web 33 Calling the Customer Support Center . . . 33 Getting help around the world 35 Worldwide telephone list 35 Appendix A. Warranty information . . . . 39 Types of warranty service 39 Appendix B. Customer Replaceable Units (CRUs 41 Appendix C. Features and specifications 43 Features 43 Specifications 44 Appendix D. Notices 47 Notices 47 Electronic emissions notices 48 Federal Communications Commission (FCC) Statement 48 Industry Canada Class B emission compliance statement 49 Avis de conformité à la réglementation d'Industrie Canada 49 European Union EMC Directive conformance statement 49 Japanese VCCI Class B statement . . . . 50 EU WEEE Statements 50 Notice for users in the U.S.A 50 IBM Lotus Software Offer 51 Trademarks 53 Index 55 © Copyright Lenovo 2007 iii

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Contents
Read
first
.
.
.
.
.
.
.
.
.
.
.
.
.v
Chapter
1.
Finding
information
.
.
.
.
.1
This
guide
and
other
publications
.
.
.
.
.1
Finding
information
with
the
Lenovo
Care
button
.
.
.
.
.
.
.
.
.
.
.
.
.
.2
Chapter
2.
Caring
for
your
computer
.
.
.3
Important
tips
.
.
.
.
.
.
.
.
.
.
.
.3
Be
careful
about
where
and
how
you
work
3
Be
gentle
with
your
computer
.
.
.
.
.4
Carry
your
computer
properly
.
.
.
.
.4
Handle
storage
media
and
drives
properly
4
Take
care
in
setting
passwords
.
.
.
.
.5
Other
important
tips
.
.
.
.
.
.
.
.5
Cleaning
the
cover
of
your
computer
.
.
.6
Cleaning
your
computer
keyboard
.
.
.
.6
Cleaning
your
computer
display
.
.
.
.6
Care
for
the
fingerprint
reader
.
.
.
.
.6
Chapter
3.
Solving
computer
problems
.
.9
Frequently
asked
questions
.
.
.
.
.
.
. 10
Diagnosing
problems
.
.
.
.
.
.
.
.
. 11
Troubleshooting
.
.
.
.
.
.
.
.
.
.
. 11
Error
messages
.
.
.
.
.
.
.
.
.
. 11
Errors
without
messages
.
.
.
.
.
.
. 15
A
password
problem
.
.
.
.
.
.
.
. 16
Keyboard
problems
.
.
.
.
.
.
.
. 16
Sleep
or
hibernation
problems
.
.
.
.
. 16
Computer
screen
problems
.
.
.
.
.
. 18
Battery
problems
.
.
.
.
.
.
.
.
. 20
A
hard
disk
drive
problem
.
.
.
.
.
. 21
A
startup
problem
.
.
.
.
.
.
.
.
. 21
A
fingerprint
authentication
problem
.
.
. 21
Other
problems
.
.
.
.
.
.
.
.
.
. 21
Chapter
4.
Recovery
options
.
.
.
.
.
. 23
Using
Rescue
and
Recovery
.
.
.
.
.
.
. 23
Restoring
factory
contents
.
.
.
.
.
.
. 23
Recovering
data
.
.
.
.
.
.
.
.
.
.
. 24
Chapter
5.
Upgrading
and
replacing
devices
.
.
.
.
.
.
.
.
.
.
.
.
. 25
Replacing
the
battery
.
.
.
.
.
.
.
.
. 25
Upgrading
the
hard
disk
drive
.
.
.
.
.
. 26
Replacing
memory
.
.
.
.
.
.
.
.
.
. 29
Chapter
6.
Getting
help
and
service
.
.
. 33
Getting
help
and
service
.
.
.
.
.
.
.
. 33
Getting
help
on
the
Web
.
.
.
.
.
.
.
. 33
Calling
the
Customer
Support
Center
.
.
. 33
Getting
help
around
the
world
.
.
.
.
.
. 35
Worldwide
telephone
list
.
.
.
.
.
.
.
. 35
Appendix
A.
Warranty
information
.
.
.
. 39
Types
of
warranty
service
.
.
.
.
.
.
. 39
Appendix
B.
Customer
Replaceable
Units
(CRUs)
.
.
.
.
.
.
.
.
.
.
.
.
. 41
Appendix
C.
Features
and
specifications
43
Features
.
.
.
.
.
.
.
.
.
.
.
.
. 43
Specifications
.
.
.
.
.
.
.
.
.
.
. 44
Appendix
D.
Notices
.
.
.
.
.
.
.
.
. 47
Notices
.
.
.
.
.
.
.
.
.
.
.
.
.
. 47
Electronic
emissions
notices
.
.
.
.
.
.
. 48
Federal
Communications
Commission
(FCC)
Statement
.
.
.
.
.
.
.
.
. 48
Industry
Canada
Class
B
emission
compliance
statement
.
.
.
.
.
.
.
. 49
Avis
de
conformité
à
la
réglementation
d’Industrie
Canada
.
.
.
.
.
.
.
.
. 49
European
Union
EMC
Directive
conformance
statement
.
.
.
.
.
.
. 49
Japanese
VCCI
Class
B
statement
.
.
.
. 50
EU
WEEE
Statements
.
.
.
.
.
.
.
.
. 50
Notice
for
users
in
the
U.S.A.
.
.
.
.
.
. 50
IBM
Lotus
Software
Offer
.
.
.
.
.
.
. 51
Trademarks
.
.
.
.
.
.
.
.
.
.
.
. 53
Index
.
.
.
.
.
.
.
.
.
.
.
.
.
. 55
©
Copyright
Lenovo
2007
iii