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Lexmark CX417 User Guide - Page 260

Solving printer problems, The printer is not responding

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Troubleshooting 260 Note: If the message appears again, then contact your system support person. Solving printer problems • "Basic printer problems" on page 260 • "Option problems" on page 262 • "Paper feed problems" on page 264 Basic printer problems The printer is not responding Action Step 1 Make sure the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Press the Sleep button to wake the printer from Sleep mode or Hibernate mode. Go to step 3. Step 3 Go to step 4. Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet. Step 4 Unplug the other Go to step 5. Check other electrical equipment plugged into the electrical outlet. electrical equipment, and then turn on the Does other electrical equipment work? printer. If the printer does not work, then reconnect the other electrical equipment. Step 5 Go to step 6. Check if the cables connecting the printer and the computer are inserted in the correct ports. Are the cables inserted in the correct ports? Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate Ethernet cable with the Ethernet port

Section	Page
Contents	2
Safety information	7
Conventions	7
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Understanding the basic functions of the scanner	13
Using the ADF and scanner glass	14
Understanding the printer control panel	15
Using the printer control panel	15
Understanding the home screen	15
Understanding the colors of the Sleep button and indicator lights	17
Using the touch-screen buttons	17
Setting up and using the home screen applications	19
Finding the IP address of the computer	19
Finding the IP address of the printer	19
Accessing the Embedded Web Server	19
Customizing the home screen	20
Understanding the different applications	20
Activating the home screen applications	21
Finding information about the home screen applications	21
Setting up Forms and Favorites	21
Setting up Card Copy	22
Using MyShortcut	22
Setting up Multi Send	23
Setting up Scan to Network	23
Setting up Remote Operator Panel	24
Exporting and importing a configuration	25
Additional printer setup	26
Installing internal options	26
Available internal options	26
Accessing the controller board	27
Installing a memory card	29
Installing an optional card	31
Installing hardware options	32
Order of installation	32
Installing optional trays	33
Attaching cables	35
Setting up the printer software	36
Installing the printer software	36
Adding available options in the print driver	36
Networking	37
Preparing to set up the printer on an Ethernet network	37
Preparing to set up the printer on a wireless network	37
Connecting the printer using the Wireless Setup Wizard	38
Connecting the printer to a wireless network using Wi-Fi Protected Setup	39
Connecting the printer to a wireless network using the Embedded Web Server	40
Verifying printer setup	40
Printing a menu settings page	40
Printing a network setup page	41
Loading paper and specialty media	42
Setting the paper size and type	42
Configuring Universal paper settings	42
Loading the 250- and 550-sheet tray	42
Loading the manual feeder	45
Loading the 650-sheet duo tray	46
Loading the multipurpose feeder	47
Linking and unlinking trays	49
Linking and unlinking trays	49
Creating a custom name for a paper type	50
Assigning a custom paper type	50
Configuring a custom name	51
Paper and specialty media guide	52
Using specialty media	52
Tips on using letterhead	52
Tips on using transparencies	54
Tips on using envelopes	54
Tips on using labels	54
Tips on using card stock	55
Paper guidelines	55
Paper characteristics	55
Unacceptable paper	56
Selecting paper	56
Selecting preprinted forms and letterhead	57
Using recycled paper and other office papers	57
Storing paper	58
Supported paper sizes, types, and weights	58
Supported paper sizes	58
Supported paper types and weights	60
Printing	62
Printing forms	62
Printing a document	62
Printing from a computer	62
Printing in black and white	62
Adjusting toner darkness	62
Using Max Speed and Max Yield	63
Printing from a flash drive	64
Printing from a flash drive	64
Supported flash drives and file types	65
Printing from a mobile device	66
Printing from a mobile device using Mopria Print Service	66
Printing from a mobile device using Google Cloud Print	66
Printing from a mobile device using AirPrint	66
Printing from a mobile device using Lexmark Mobile Print	67
Printing confidential and other held jobs	67
Storing print jobs in the printer	67
Printing held jobs	68
Modifying confidential print settings	68
Printing information pages	69
Printing a font sample list	69
Printing a directory list	69
Canceling a print job	69
Canceling a print job from the printer control panel	69
Canceling a print job from the computer	69
Copying	70
Making copies	70
Making a quick copy	70
Copying using the ADF	70
Copying using the scanner glass	71
Copying photos	71
Copying on specialty media	71
Copying on transparencies	71
Copying on letterhead	72
Creating a copy shortcut using the printer control panel	72
Customizing copy settings	72
Copying to a different size	72
Making copies using paper from a selected tray	73
Copying different paper sizes	73
Copying on both sides of the paper (duplexing)	74
Reducing or enlarging copies	74
Adjusting copy quality	75
Collating copies	76
Placing separator sheets between copies	76
Copying multiple pages onto a single sheet	77
Placing information on copies	77
Placing a header or footer on pages	77
Placing an overlay message on each page	78
Canceling a copy job	78
Canceling a copy job while the original document is in the ADF	78
Canceling a copy job while copying pages using the scanner glass	78
Canceling a copy job while pages are being printed	78
Understanding the copy options	78
Copy from	78
Copy to	79
Scale	79
Darkness	79
Sides (Duplex)	79
Collate	79
Copies	79
Content	79
Color	80
Advanced Duplex	80
Save As Shortcut	80
Margin Shift	80
Edge Erase	80
Overlay	80
Cover Page Setup	81
Separator Sheets	81
Header/Footer	81
Paper Saver	81
Advanced Imaging	81
Create Booklet	81
Custom Job	81
Adjust ADF Skew	81
E-mailing	82
Setting up the printer to e-mail	82
Setting up the e-mail function	82
Creating an e-mail shortcut	82
Creating an e-mail shortcut using the Embedded Web Server	82
Creating an e-mail shortcut using the printer control panel	83
E-mailing a document	83
Sending an e-mail using the printer control panel	83
Sending an e-mail using a shortcut number	84
Sending an e-mail using the address book	84
Customizing e-mail settings	85
Adding e-mail subject and message information	85
Changing the output file type	85
Canceling an e-mail	85
Understanding the e-mail options	86
Recipient(s)	86
Subject	86
Message	86
File Name	86
Save As Shortcut	86
Original Size	86
Darkness	86
Resolution	86
Color	86
Send As	86
Content	87
Page Setup	87
Custom Job	87
Scan Preview	88
Transmission Log	88
Edge Erase	88
Advanced Imaging	88
Adjust ADF Skew	88
Faxing	89
Setting up the printer to fax	89
Initial fax setup	90
Choosing a fax connection	90
Setting up fax using a standard telephone line	90
Setting up fax using digital subscriber line	94
Setting up fax using VoIP telephone service	96
Setting up fax using cable modem connection	97
Setting up fax in countries or regions with different telephone wall jacks and plugs	99
Connecting to a distinctive ring service	103
Setting the outgoing fax name and number	103
Setting the date and time	104
Configuring the printer to observe daylight saving time	104
Sending a fax	104
Sending a fax using the printer control panel	104
Sending a fax using the computer	105
Sending a fax using a shortcut number	105
Sending a fax using the address book	106
Sending a fax at a scheduled time	106
Creating shortcuts	107
Creating a fax destination shortcut using the Embedded Web Server	107
Creating a fax destination shortcut using the printer control panel	107
Customizing fax settings	107
Changing the fax resolution	107
Making a fax lighter or darker	108
Viewing a fax log	108
Blocking junk faxes	108
Canceling an outgoing fax	109
Canceling a fax while the original documents are still scanning	109
Canceling a fax after the original documents have been scanned to memory	109
Holding and forwarding faxes	109
Holding faxes	109
Forwarding a fax	110
Understanding the fax options	110
Darkness	110
Resolution	110
Color	111
Content	111
Page Setup	111
Transmission Log	111
Edge Erase	112
Custom Job	112
Scan Preview	112
Delayed Send	112
Advanced Imaging	112
Adjust ADF Skew	112
Scanning	113
Using Scan to Network	113
Scanning to an FTP address	113
Creating shortcuts	113
Creating an FTP shortcut using the Embedded Web Server	113
Creating an FTP shortcut using the printer control panel	114
Scanning to an FTP address	114
Scanning to an FTP address using the printer control panel	114
Scanning to an FTP address using a shortcut number	114
Scanning to a computer or flash drive	115
Scanning to a computer using the Embedded Web Server	115
Setting up Scan to Computer	116
Scanning to a flash drive	116
Understanding the scan options	117
FTP Address	117
File Name	117
Save As Shortcut	117
Original Size	117
Darkness	117
Resolution	117
Color	117
Send As	118
Content	118
Page Setup	118
Transmission Log	118
Scan Preview	119
Edge Erase	119
Advanced Imaging	119
Custom Job	119
Adjust ADF Skew	119
Understanding printer menus	120
Menus list	120
Supplies menu	121
Paper menu	121
Default Source menu	121
Paper Size/Type menu	122
Substitute Size menu	125
Paper Texture menu	125
Paper Weight menu	126
Paper Loading menu	128
Custom Types menu	129
Custom Names menu	129
Custom Scan Sizes menu	130
Universal Setup menu	130
Reports menu	131
Reports menu	131
Network/Ports	132
Active NIC menu	132
Standard Network or Network [x] menu	132
Reports menu	134
Network Card menu	134
TCP/IP menu	134
IPv6 menu	136
Wireless menu	136
AppleTalk menu	137
Standard USB menu	138
SMTP Setup menu	139
Security menu	141
Miscellaneous Security Settings menu	141
Confidential Print menu	142
Erase Temporary Data Files menu	143
Security Audit Log menu	143
Set Date and Time menu	143
Settings menu	145
General Settings menu	145
Copy Settings menu	153
Fax Settings menu	157
Fax Mode (Analog Fax Setup) menu	157
Fax Mode (Fax Server Setup) menu	165
E-mail Settings menu	167
FTP Settings menu	172
Flash Drive menu	176
Print Settings	181
Setup menu	181
Finishing menu	182
Quality menu	184
Job Accounting menu	185
Utilities menu	187
XPS menu	188
PDF menu	188
PostScript menu	188
PCL Emul menu	189
HTML menu	191
Image menu	192
Help menu	193
Saving money and the environment	194
Saving paper and toner	194
Using recycled paper	194
Conserving supplies	194
Saving energy	194
Using Eco-Mode	194
Reducing printer noise	195
Adjusting Sleep mode	196
Using Hibernate mode	196
Setting Hibernate Timeout	196
Using Schedule Power Modes	197
Adjusting the brightness of the printer display	197
Recycling	198
Recycling Lexmark products	198
Recycling Lexmark packaging	198
Returning Lexmark cartridges for reuse or recycling	198
Securing the printer	200
Using the security lock feature	200
Statement of Volatility	200
Erasing volatile memory	201
Erasing non-volatile memory	201
Erasing printer hard disk memory	202
Configuring printer hard disk encryption	202
Finding printer security information	203
Maintaining the printer	204
Storing supplies	204
Cleaning the printer	204
Cleaning the printer	204
Cleaning the scanner glass	205
Checking the status of parts and supplies	206
Checking the status of parts and supplies on the printer control panel	206
Checking the status of parts and supplies from the Embedded Web Server	206
Estimated number of remaining pages	206
Ordering supplies	207
Using genuine Lexmark parts and supplies	207
Ordering toner cartridges	207
Ordering imaging kits	209
Ordering a maintenance kit	209
Ordering a waste toner bottle	209
Replacing supplies	210
Replacing the waste toner bottle	210
Replacing a black and color imaging kit	213
Replacing toner cartridges	221
Replacing a developer unit	223
Moving the printer	229
Moving the printer to another location	229
Shipping the printer	230
Managing the printer	231
Finding advanced networking and administrator information	231
Checking the virtual display	231
Setting up e-mail alerts	231
Viewing reports	232
Configuring supply notifications from the Embedded Web Server	232
Modifying confidential print settings	233
Copying printer settings to other printers	233
Restoring factory default settings	234
Clearing jams	235
Avoiding jams	235
Identifying jam locations	236
Paper jam in the standard bin	238
Paper jam in the front door	239
Paper jam in trays	241
Paper jam in the manual feeder	242
Paper jam in the multipurpose feeder	243
Paper jam in the automatic document feeder	244
Troubleshooting	245
Understanding the printer messages	245
Adjusting color	245
Change [paper source] to [custom type name]	245
Change [paper source] to [custom string]	245
Change [paper source] to [paper type] [paper size]	245
Close door	245
Close flatbed cover and load originals if restarting job [2yy.xx]	246
[Color] cartridge low [88.xy]	246
[Color] cartridge nearly low [88.xy]	246
[Color] cartridge very low, [x] estimated pages remain [88.xy]	246
Complex page, some data may not have printed [39]	246
Configuration change, some held jobs were not restored [57]	247
Defective flash detected [51]	247
Disk full [62]	247
Disk must be formatted for use in this device	247
Error reading USB drive. Remove USB.	247
Error reading USB hub. Remove hub.	247
Fax memory full	248
Incompatible tray [x] [59]	248
Incorrect paper size, open [paper source] [34]	248
Insert Tray [x]	248
Insufficient memory, some Held Jobs were deleted [37]	248
Insufficient memory to collate job [37]	248
Insufficient memory to support Resource Save feature [35]	249
Insufficient memory, some held jobs will not be restored [37]	249
Load [paper source] with [custom type name]	249
Load [paper source] with [custom string]	249
Load [paper source] with [paper size]	250
Load [paper source] with [paper type] [paper size]	250
Load Manual Feeder with [custom string]	250
Load Manual Feeder with [custom type name]	250
Load Manual Feeder with [paper size]	251
Load Manual Feeder with [paper type] [paper size]	251
Maintenance kit low [80.xy]	251
Maintenance kit nearly low [80.xy]	251
Maintenance kit very low [80.xy]	251
Memory full [38]	252
Memory full, cannot print faxes	252
Network [x] software error [54]	252
Non-Lexmark [supply type], see User's Guide [33.xy]	252
Not enough free space in flash memory for resources [52]	253
Printer had to restart. Last job may be incomplete.	253
Reinstall missing or unresponsive [color] cartridge [31.xy]	253
Reinstall missing or unresponsive black and color imaging kit and all cartridges [31.xy]	253
Reload printed pages in Tray [x]	253
Remove packaging material, [area name]	254
Remove paper from standard output bin	254
Replace [type] imaging kit, 0 estimated pages remain [84.xy]	254
Replace all originals if restarting job.	254
Remove defective disk [61]	254
Replace defective [color] cartridge [31.xy]	254
Replace jammed originals if restarting job.	255
Replace maintenance kit [80.xy]	255
Replace missing [color] cartridge [31.xy]	255
Replace missing [type] imaging kit [31.xy]	255
Replace missing waste toner bottle [31.xyz]	255
Replace unsupported [color] cartridge [32.xy]	255
Replace unsupported black and color imaging kit [32.xy]	256
Replace waste toner bottle [82.xy]	256
Restore held jobs?	257
Scanner automatic feeder cover open	257
Scanner disabled by admin [840.01]	257
Scanner disabled. Contact system administrator if problem persists. [840.02]	257
Scanner jam, remove all originals from the scanner [2yy.xx]	257
Scanner jam, remove jammed originals from the scanner [2yy.xx]	257
Some held jobs were not restored	257
SMTP server not set up. Contact system administrator.	257
Standard network software error [54]	258
Standard USB port disabled [56]	258
Supply needed to complete job	258
Too many flash options installed [58]	258
Too many trays attached [58]	258
[Type] imaging kit low [84.xy]	259
[Type] imaging kit nearly low [84.xy]	259
[Type] imaging kit very low, [x] estimated pages remain [84.xy]	259
Unformatted flash detected [53]	259
Waste toner bottle nearly full [82.xy]	259
Weblink server not set up. Contact system administrator.	259
Solving printer problems	260
Basic printer problems	260
The printer is not responding	260
Printer display is blank	262
Option problems	262
Cannot detect internal option	262
Cannot detect memory card	263
Tray problems	263
Paper feed problems	264
Jammed pages are not reprinted	264
Paper frequently jams	265
Paper jam message remains after jam is cleared	265
Solving print problems	266
Printing problems	266
Confidential and other held jobs do not print	266
Error message about reading the flash drive appears	267
Incorrect characters print	268
Job prints from the wrong tray or on the wrong paper	268
Large jobs do not collate	269
Multiple-language PDF files do not print	269
Printing slows down	270
Print jobs do not print	270
Print job takes longer than expected	271
Tray linking does not work	272
Unexpected page breaks occur	273
Print quality problems	273
Characters have jagged or uneven edges	273
Clipped pages or images	274
Gray background on prints	275
Horizontal voids appear on prints	276
Incorrect margins on prints	276
Paper curl	277
Print irregularities	278
Print is too dark	280
Print is too light	281
Printer is printing blank pages	282
Printer is printing solid black pages	283