Lexmark CX417 User Guide - Page 263

Troubleshooting 263 Action Yes Step 4 a Check if the internal option is selected. The problem is solved. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see "Adding available options in the print driver" on page 36. b Resend the print job. Does the internal option operate correctly? Cannot detect memory card Action Yes Make sure the memory card is installed. The problem is a Install the memory card. For more information, see "Installing a solved. memory card" on page 29. Note: Check if the memory card is securely connected to the printer controller board. b Print a menu settings page, and then check if the card is listed in the Installed Options list. Is the card listed in the Installed Options list? Tray problems Action Yes Step 1 The problem is a Pull out the tray, and then do one or more of the following: solved. • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator. • Make sure paper lies flat in the tray. b Check if the tray closes properly. Is the tray working? No Contact customer support. No Contact customer support. No Go to step 2.