Lexmark CX417 User Guide - Page 307
Partial document or photo scans, Cannot scan from a computer, Step 6
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Troubleshooting 307 Action Step 6 Check the scan settings. From the Scan screen, make sure the Content Type and Content Source settings are correct for the document being scanned. Yes Go to step 7. Are the Content Type and Content Source settings correct for the document being scanned? Step 7 Problem solved. Increase the scan resolution settings for a higher‑quality output. Did the increased resolution produce a higher‑quality output? No Change the Content Type and Content Source settings to match the document being scanned. Contact customer support. Partial document or photo scans Action Yes Check the placement of the document or photo. Contact customer Make sure the document or photo is loaded facedown on the support. scanner glass in the upper left corner. Is the document or photo loaded correctly? No Load the document or photo facedown on the scanner glass in the upper left corner. Cannot scan from a computer Action Yes Step 1 Go to step 3. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. No Go to step 2. Does Ready appear before scanning the job? Step 2 Clear the error Turn off the printer, then wait for about 10 seconds, and then turn message. the printer back on. Go to step 3. Is there an error message on the printer display? Step 3 Check the cable connections between the printer and the print server to make sure they are secure. Contact customer support. For more information, see the setup documentation that came with the printer. Tighten the cable connections. Are the cable connections between the printer and the print server secure?
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