Lexmark E450DN Service Manual - Page 57

Printhead service check, Transfer roll service check, Action, Print quality problems Continued - printhead error

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4512-630 Print quality problems (Continued) Problem Unexpected characters print or characters are missing. Jobs are not printing, and the error light is on solid. While in PostScript 3 emulation, the printer is flushing data (Ready/Data and Error lights are blinking). Cause / action • Ensure correct printer driver is being used. • Select hex trace mode to determine what the problem is. • Restore factory defaults. • Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer. • The printer is waiting for an appropriate command. • Make sure the print cartridge assembly is installed properly. • Make sure the printer front cover is closed. • Ensure the correct PostScript driver is being used. • The printer doesn't have enough memory to print the job. Install more memory. Printhead service check FRU Printhead Note: New printhead must be aligned. See "Printhead assembly electronic adjustment" on page 3-6. Action Turn the printer off. Disconnect the printhead cables from J8 and J15 on the controller card. Turn the printer on with the front door closed. On the controller card, verify +5 V dc on pin 10 at J8 and +5 V dc on pins 1 and 2 at J15. Verify grounds on pins 2, 4, and 7 at J8 and on pin 4 at J15. • If voltages or grounds are incorrect, check the controller card. See "Controller card service check" on page 2-17 for more information. • If voltages are correct, replace the printhead (comes with cables). Transfer roll service check FRU Transfer roll Action Note: Do not touch the transfer roll except at its ends. Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion. Check the springs in the left and right transfer roll bearings. The bearing assemblies should support the transfer roll, applying evenly distributed forces to the PC drum. Note: Do not try to move the left spring. Replace the transfer roll assembly if the springs or bearings show signs of damage or fatigue. Inspect the transfer roll for signs of wear, damage or contamination. Replace as necessary. Diagnostics information 2-31

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Diagnostics information
2-31
4512-630
Printhead service check
Transfer roll service check
Unexpected characters
print or characters are
missing.
•
Ensure correct printer driver is being used.
•
Select hex trace mode to determine what the problem is.
•
Restore factory defaults.
•
Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer.
Jobs are not printing,
and the error light is on
solid.
•
The printer is waiting for an appropriate command.
•
Make sure the print cartridge assembly is installed properly.
•
Make sure the printer front cover is closed.
While in PostScript 3
emulation, the printer
is flushing data
(Ready/Data and Error
lights are blinking).
•
Ensure the correct PostScript driver is being used.
•
The printer doesn’t have enough memory to print the job. Install more memory.
FRU
Action
Printhead
Note:
New printhead
must be aligned. See
“Printhead assembly
electronic
adjustment” on
page 3-6
.
Turn the printer off.
Disconnect the printhead cables from J8 and J15 on the controller card.
Turn the printer on with the front door closed.
On the controller card, verify +5 V dc on pin 10 at J8 and +5 V dc on pins 1 and 2 at J15.
Verify grounds on pins 2, 4, and 7 at J8 and on pin 4 at J15.
•
If voltages or grounds are incorrect, check the controller card. See
“Controller card
service check” on page 2-17
for more information.
•
If voltages are correct, replace the printhead (comes with cables).
FRU
Action
Transfer roll
Note:
Do not touch the transfer roll except at its ends. Place a sheet of paper over the roll to
prevent damage from finger oils or hand lotion.
Check the springs in the left and right transfer roll bearings. The bearing assemblies should
support the transfer roll, applying evenly distributed forces to the PC drum.
Note:
Do not try to move the left spring.
Replace the transfer roll assembly if the springs or bearings show signs of damage or
fatigue.
Inspect the transfer roll for signs of wear, damage or contamination.
Replace as necessary.
Print quality problems (Continued)
Problem
Cause / action