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Lexmark X5320 User's Guide - Page 151

Copy troubleshooting, Copier does not respond, Scanner unit does not close, Poor copy quality

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CHECK TO SEE IF THE MEMORY CARD IS DAMAGED Check that there is no obvious damage to the memory card. CHECK TO SEE IF THE MEMORY CARD CONTAINS PHOTOS Insert a memory card that contains photos. The printer will read photos created using the JPEG format. For more information, see the documentation that came with the digital camera. MAKE SURE THE USB CABLE IS CONNECTED 1 Check the USB cable for any obvious damage. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with the USB symbol. Copy troubleshooting Copier does not respond These are possible solutions. Try one or more of the following: CHECK MESSAGES Resolve all error messages. CHECK POWER If the light is not on, make sure the printer is plugged into a properly grounded outlet. Make sure the power cord is properly connected to the printer. Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Poor copy quality • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in print Troubleshooting 151

Section	Page
Contents	3
Introduction	13
Finding information about the printer	13
Operating system notice	16
Setting up the printer	17
Checking the box contents	17
Setting up the printer for standalone use	18
Understanding the parts of the printer	23
Getting the printer ready to fax	25
Using an RJ11 adapter	25
Choosing a fax connection	28
Connecting to an answering machine	29
Connecting directly to a telephone wall jack	30
Connecting directly to a telephone wall jack in Germany	31
Connecting to a computer with a modem	32
Connecting to a telephone	33
Setting up to fax while behind a PBX	34
Using a digital phone service	35
Understanding the control panel	35
Using the control panel	35
Saving settings	39
Installing another language control panel	40
Installing the printer software	41
Understanding the printer software	41
Turning printing voice notification on or off	44
Security Information	44
General networking	45
Finding your MAC address	45
Assigning an IP address	45
Configure IP address	45
Finding a printer/print server located on remote subnets	45
Tips for using network adapters	45
Sharing a printer in a Windows environment	46
Checking the port setting	46
Configure network printers	47
Connect to network printer	47
Loading paper and original documents	48
Loading paper	48
Using the automatic paper type sensor	48
Loading envelopes	49
Loading labels	49
Loading greeting cards, index cards, photo cards, and postcards	50
Loading transparencies	50
Loading iron-on transfers	50
Loading custom-size paper	51
Loading banner paper	51
Loading original documents on the scanner glass	52
Printing	53
Printing basic documents	53
Printing a document	53
Printing a Web page	53
Printing photos or images from a Web page	54
Printing multiple copies of a document	54
Printing on both sides of the paper	55
Collating copies	55
Printing the last page first (reverse page order)	56
Printing multiple pages on one sheet (N-Up)	56
Pausing print jobs	56
Canceling print jobs	56
Printing specialty documents	57
Choosing compatible specialty paper types	57
Printing envelopes	57
Printing greeting cards, index cards, photo cards, and postcards	57
Printing a document as a poster	58
Printing an image as a poster	58
Printing a booklet	59
Assembling a booklet	59
Printing on custom-size paper	60
Printing iron-on transfers	60
Printing transparencies	60
Printing a banner	60
Changing printer settings	61
Saving and deleting print settings	61
Resetting printer software to factory default settings	61
Resetting the printer to factory default settings	62
Working with photos	63
Retrieving and managing photos	63
Inserting a memory card	63
Inserting a flash drive	64
Understanding the Photo Card menu	65
Understanding the PictBridge menu	66
Transferring photos	68
Changing the Lexmark Productivity Studio preferences	70
Editing photos	71
Cropping a photo	71
Rotating a photo	71
Changing the Resolution / Size of a photo	71
Applying One-Click Auto Fixes to a photo	72
Reducing the red-eye effect in a photo	72
Blurring/Sharpening a photo	72
Enhancing a photo	72
Changing the Hue / Saturation of a photo	73
Changing the Gamma Value of a photo or image	73
Despeckling a photo	73
Changing the Brightness / Contrast settings of a photo	74
Applying a color effect to a photo	74
Changing the Exposure setting of a photo	74
Removing wavy patterns from scanned photos, magazines, or newspapers	74
Printing photos	75
Printing photos from a CD or removable storage device using the computer	75
Viewing / Printing photos from the Productivity Studio	76
Printing Photo Packages	76
Creating Photo Greeting Cards	76
Printing all photos from a memory device	77
Printing photos stored on the memory device using the proof sheet	77
Printing photos by number	78
Using a PictBridge-enabled digital camera to control printing photos	79
Printing photos from a digital camera using DPOF	80
Printing photos by date range	80
Printing photos from the control panel using color effects	80
Creating and viewing a slideshow	81
Copying	82
Making a copy	82
Copying photos	82
Copying a photo using the computer	83
Adjusting copy quality	83
Making a copy lighter or darker	84
Collating copies using the control panel	84
Repeating an image on one page	85
Enlarging or reducing an image	85
Understanding the Copy menu	86
Modifying the Copy settings	86
Scanning	87
Scanning a document	87
Scanning a document using the computer	87
Scanning text for editing	88
Scanning images for editing	88
Scanning a photo to the Library	88
Scanning multiple photos at one time using the computer	89
Creating a PDF from a scanned item	89
Canceling a scan job	90
Customizing scan settings using the computer	90
Understanding the Scan menu	91
Scanning to a computer over a network	92
Saving a scanned image on the computer	92
Changing the Productivity Studio scan settings	93
Adding a file to an e-mail message	93
Adding a new scanned image to an e-mail message	94
Scanning documents or images for e-mailing	94
Changing the Productivity Studio e-mail screen preferences	94
Faxing	96
Sending a fax	96
Entering a fax number	96
Sending a fax using the software	96
Sending a fax using the control panel	97
Sending a fax while listening to a call (On Hook Dial)	97
Sending a broadcast fax at a scheduled time	98
Receiving a fax	98
Receiving a fax manually	98
Setting a fax manual answer code	99
Using Caller ID from the control panel	99
Using Caller ID from the software	99
Receiving a fax automatically	100
Receiving a fax with an answering machine	100
Forwarding faxes	101
Using the Phone Book	101
Using the control panel Phone Book	101
Using the computer Phone Book	102
Customizing fax settings	103
Customizing settings using the Fax Setup Utility	103
Understanding the Fax menu	105
Setting Auto Answer to on	106
Setting up a fax header	106
Setting up a fax footer	107
Blocking junk faxes	108
Blocking unwanted changes to fax settings	108
Using the Fax Solutions Software	109
Setting up a dialing prefix	110
Setting the distinctive ring	110
Setting the number of rings before receiving a fax automatically	111
Setting up Speed Dial	111
Printing fax activity reports	112
Maintaining the printer	113
Replacing print cartridges	113
Installing print cartridges	113
Removing a used print cartridge	114
Refilling print cartridges	115
Using genuine Lexmark print cartridges	115
Aligning print cartridges	115
Cleaning the print cartridge nozzles	116
Wiping the print cartridge nozzles and contacts	116
Preserving the print cartridges	117
Cleaning the scanner glass	118
Cleaning the exterior of the printer	118
Ordering supplies	119
Ordering print cartridges	119
Ordering paper and other supplies	119
Troubleshooting	121
Setup Troubleshooting	121
Incorrect language appears on the display	121
Power button is not lit	121
Software does not install	122
Page does not print	123
Solving printer communication problems	124
Understanding Warning levels	125
Removing and reinstalling the software	125
Enabling the USB port	125
Print troubleshooting	126
Improving print quality	126
Poor text and graphic quality	127
Poor quality at the edges of the page	128
Print speed is slow	129
Partial document or photo prints	129
Photo smudges	130
Checking the print cartridges	130
Ink levels seem incorrect	130
Ink levels seem to go down too quickly	131
A blank or incorrect page prints	131
Characters on printout are missing or unexpected	131
Colors on printout are faded or differ from colors on the screen	132
Copied item does not match the original item	132
Glossy photo paper or transparencies stick together	133
Page prints with different fonts	133
Print is too dark or smudged	134
Printed characters are improperly formed or are not aligned correctly	134
Printouts have alternating bands of light and dark print	135
Transparencies or photos contain white lines	135
Vertical straight lines are not smooth	135
White lines appear in graphics or solid black areas	136
Checking the printer status	136
Settings are not saved	137
Checking printer readiness	137
Checking the Spool Settings for banner printing	138
Resolving font problems	138
Printer is busy printing another job	138
Ready or Busy Printing is listed as the status	139
Printing a test page	139
Test page does not print	140
Checking external devices	141
Removing an external print server	141
Cable is not connected, is loose, or is damaged	141
Printer is plugged in but does not print	142
Printer is trying to print to File	142
Printer cannot communicate with computers over peer-to-peer network	142
Printer is not able to communicate with the computer	144
Problems when copying, scanning, or faxing	144
Wrong printer is attached	144
Updating the printer software	144
Bidirectional communication is not established	145
Experiencing poor quality or incorrect output	145
Cannot print from digital camera using PictBridge	146
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera	146
Jams and misfeeds troubleshooting	147
How to clear and avoid paper jams	147
Paper jam in the printer	147
Paper jam in the paper support	148
Paper or specialty media misfeeds	148
Printer does not feed paper, envelopes, or specialty media	149
Banner paper jams	149
Paper continues to jam	150
Memory card troubleshooting	150
Memory card cannot be inserted	150
Nothing happens when memory card is inserted	150
Copy troubleshooting	151
Copier does not respond	151
Scanner unit does not close	151
Poor copy quality	151
Partial document or photo copies	152
Scan troubleshooting	153
Scanner does not respond	153
Scan was not successful	153
Scanning takes too long or freezes the computer	154
Poor scanned image quality	154
Partial document or photo scans	155
Cannot scan to a computer over a network	155
Fax troubleshooting	155
Cannot send or receive a fax	155
Can send but not receive faxes	158
Can receive but not send faxes	158
Printer receives a blank fax	160
Received fax has poor print quality	160
Caller ID information is not displayed	160
Fax Error	161
Fax Mode Unsupported	161
Remote Fax Error	161
Phone Line Busy	162
Phone Line Error	163
Error messages on the printer display	163
Alignment Error	164
Cartridge Error (1102, 1203, 1204, or 120F)	164
Black Ink Low / Color Ink Low / Photo Ink Low	165
Clear Carrier Jam	165
Cover Open	165
Error 1104	165
Left Cartridge Error / Right Cartridge Error	166
Left Cartridge Incorrect / Right Cartridge Incorrect	166
Left Cartridge Missing / Right Cartridge Missing	166
Memory Failure	166
No images have been selected	167
No photo/paper size selection has been made	167
Could not detect a proof sheet	167
No proof sheet information	167
No valid photo image files detected	167
Only one photo enhancement may be chosen at a time	168
Only one photo/size selection can be chosen at a time	168
Photo size error. Photo must fit on page.	168
PictBridge communications error	168
Please remove camera to use your memory card	168
Some photos removed from card by host	168
Problems reading the memory card	168
Error messages on the computer screen	169
Clearing error messages	169
Left/Right Cartridge Missing	169
Communication not available	169
General Printing Problem	170
Ink Low	170
Out of Memory	170
Out of Paper	170
Fixing a printing failure	170
Unsupported file types found on memory card	171
Paper Jam	171
Multiple All-In-Ones found	171
Black Cartridge replacement required	171
Color Cartridge replacement required	171
Black and Color Cartridge replacement required	172
Notices	173
Product information	173
Edition notice	173
UNITED STATES GOVERNMENT RIGHTS	174
Trademarks	174
Conventions	174
Federal Communications Commission (FCC) compliance information statement	174
European Community (EC) directives conformity	175
Noise emission levels	176
Waste from Electrical and Electronic Equipment (WEEE) directive	176
Product disposal	176
Temperature information	176
Federal Communications Commission (FCC) compliance information statement	176
Notice to users of the Canadian telephone network	178
Notice to users of the New Zealand telephone network	178
South Africa telecommunications notice	179
Power consumption	179
Product power consumption	179
Power Saver	180
Off mode	180
Total energy usage	180
Statement of Limited Warranty	180
LEXMARK LICENSE AGREEMENTS	182