Netgear AC1900-High User Manual - Page 14

Activate Your Internet Service With Comcast XFINITY - speed cable modem router

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Nighthawk AC1900 WiFi Cable Modem Router 5. When asked, provide the modem router's serial number and MAC address, which are on the product label. MAC address Serial number 6. Wait for your cable Internet provider to confirm that your modem router is active. 7. If you do not get an Internet connection with the modem router, ask your cable Internet provider to look for your modem router online, then do one of the following depending on what your cable Internet provider tells you about your modem router: • If the modem router is not visible, your cable Internet provider can give you instructions to verify why the modem router does not connect with your high-speed Internet service. • If the modem router is visible to your cable Internet provider, reboot the modem router. Check your online status again. Activate Your Internet Service With Comcast XFINITY If you use Comcast XFINITY, you can set up Internet service by using Comcast XFINITY's self-activation process. If you are unable to self-activate your modem router, call Comcast XFINITY customer service. After you complete the setup, perform a speed test. Before you start the self-activation process, make sure that your account number, account phone number, and login information (your email address or user name and password) are nearby.  To activate your Internet connection with Comcast XFINITY's self-activation process: 1. Close all web browsers. 2. Launch a web browser. You are redirected to the XFINITY self-activation page. If you are not redirected to the XFINITY self-activation page, visit www.comcast.com/activate. 3. Provide your XFINITY credentials and complete the self-activation process. This process might take up to 15 minutes, during which the modem router reboots a couple of times. 4. If you are unable to activate your modem router using the XFINITY self-activation process, call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489): Hardware Setup 14

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Hardware Setup
14
Nighthawk AC1900
WiFi
Cable
Modem
Router
5.
When asked, provide the modem router’s serial number and MAC address, which are on the
product label.
6.
Wait for your cable Internet provider to confirm that your modem router is active.
7.
If you do not get an Internet connection with the modem router, ask your cable Internet
provider to look for your modem router online, then do one of the following depending on
what your cable Internet provider tells you about your modem router:
•
If the modem router is not visible, your cable Internet provider can give you
instructions to verify why the modem router does not connect with your high-speed
Internet service.
•
If the modem router is visible to your cable Internet provider, reboot the modem
router. Check your online status again.
Activate Your Internet Service With Comcast XFINITY
If you use Comcast XFINITY, you can set up Internet service by using Comcast XFINITY’s
self-activation process. If you are unable to self-activate your modem router, call Comcast
XFINITY customer service. After you complete the setup, perform a speed test.
Before you start the self-activation process, make sure that your account number, account
phone number, and login information (your email address or user name and password) are
nearby.
To activate your Internet connection with Comcast XFINITY’s self-activation process:
1.
Close all web browsers.
2.
Launch a web browser.
You are redirected to the XFINITY self-activation page. If you are not redirected to the
XFINITY self-activation page, visit
www.comcast.com/activate
.
3.
Provide your XFINITY credentials and complete the self-activation process.
This process might take up to 15 minutes, during which the modem router reboots a
couple of times.
4.
If you are unable to activate your modem router using the XFINITY self-activation process,
call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489):
MAC address
Serial number