Netgear DG834Nv2 DG834Nv2 Setup Manual - Page 39

If you cannot connect after several minutes, you may be using an incorrect Service Name, User Name or Password. There also may be a provisioning problem with your ISP. Unless you connect manually, the wireless-N modem router will not authenticate using PPPoE or PPPoA until data is transmitted to the network. Troubleshooting Internet Browsing If your wireless-N modem router can obtain an IP address but your computer is unable to load any Web pages from the Internet: • Your computer may not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS servers for your use. If you entered a DNS address during the wireless-N modem router's configuration, reboot your computer and verify the DNS address as described in "Preparing a Computer for Network Access" on page 43. Alternatively, you can configure your computer manually with DNS addresses, as explained in your operating system documentation. • Your computer may not have the wireless ADSL modem router configured as its TCP/IP default gateway. If your computer obtains its information from the wireless-N modem router by DHCP, reboot the computer and verify the wireless-N modem router address as described in "Preparing a Computer for Network Access" on page 43. Troubleshooting a TCP/IP Network Using the Ping Utility Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP network is made easy by using the ping utility in your computer. Testing the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly. To ping the router from a PC running Windows 95 or later: Troubleshooting 35