Netgear DG834Nv2 DG834Nv2 Setup Manual - Page 40

Testing the Path from Your Computer to a Remote Device, IP address - drivers

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1. From the Windows toolbar, click the Start button and select Run. 2. In the field provided, type Ping followed by the IP address of the router, as in this example: ping 192.168.0.1 3. Click OK. You should see a message like this one: Pinging with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out If the path is not functioning correctly, you could have one of the following problems: • Wrong physical connections - Make sure the LAN port LED is on. If the LED is off, follow the instructions in "LAN or ADSL Link LEDs Not On" on page 31. - Check that the corresponding Link LEDs are on for your network interface card and for the hub ports (if any) that are connected to your workstation and router. • Wrong network configuration - Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your PC or workstation. - Verify that the IP address for your router and your workstation are correct and that the addresses are on the same subnet. Testing the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly, test the path from your PC to a remote device. From the Windows run menu, type: PING -n 10 where is the IP address of a remote device such as your ISP's DNS server. If the path is functioning correctly, replies as in the previous section are displayed. If you do not receive replies: 36 Troubleshooting

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36
Troubleshooting
1.
From the Windows toolbar, click the Start button and select Run.
2.
In the field provided, type Ping followed by the IP address of the router, as in this example:
ping 192.168.0.1
3.
Click
OK
.
You should see a message like this one:
Pinging
<IP address>
with 32 bytes of data
If the path is working, you see this message:
Reply from <
IP address
>: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
•
Wrong physical connections
–
Make sure the LAN port LED is on. If the LED is off, follow the instructions in
“LAN
or ADSL Link LEDs Not On” on page 31
.
–
Check that the corresponding Link LEDs are on for your network interface card and
for the hub ports (if any) that are connected to your workstation and router.
•
Wrong network configuration
–
Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your PC or workstation.
–
Verify that the IP address for your router and your workstation are correct and that the
addresses are on the same subnet.
Testing the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your PC to a remote device.
From the Windows run menu, type:
PING -n 10 <
IP address
>
where
<
IP address
>
is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do not
receive replies: