Netgear M4250-26G4XF-PoE User Manual - Page 100

Download diagnostics files for technical, support

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AV Line of Fully Managed Switches M4250 Series Download diagnostics files for technical support NETGEAR technical support might request combined diagnostic files from your switch. Such files might help troubleshooting a problem. The combined diagnostic files might include the following information: • Configuration file • Buffered log • Tech support file • Crash logs • Full memory dump • Supported MIBs Please do not send files unless instructed to do so by NETGEAR technical support. To download the combined diagnostics files: 1. Launch a web browser. 2. In the address field of your web browser, enter the IP address of the switch. The login page displays. 3. In the Login Name field, enter admin as the user name, in the Password field, enter your local device password, and click the AV UI Login button. The first time that you log in, no password is required. However, you then must specify a local device password to use each subsequent time that you log in. The Overview page displays. 4. Select Diagnostics > Support Diagnostics. The Support Diagnostics page displays. 5. Click the Download Files link. A pop-up window displays. 6. Navigate to a location on your computer and save the text file. Diagnostics and Troubleshooting 100 Audio Video User Manual

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Download diagnostics files for technical
support
NETGEAR technical support might request combined diagnostic files from your switch.
Such files might help troubleshooting a problem. The combined diagnostic files might
include the following information:
•
Configuration file
•
Buffered log
•
Tech support file
•
Crash logs
•
Full memory dump
•
Supported MIBs
Please do not send files unless instructed to do so by NETGEAR technical support.
To download the combined diagnostics files:
1.
Launch a web browser.
2.
In the address field of your web browser, enter the IP address of the switch.
The login page displays.
3.
In the
Login Name
field, enter
admin
as the user name, in the
Password
field, enter
your local device password, and click the
AV UI Login
button.
The first time that you log in, no password is required. However, you then must
specify a local device password to use each subsequent time that you log in.
The Overview page displays.
4.
Select
Diagnostics > Support Diagnostics
.
The Support Diagnostics page displays.
5.
Click the
Download Files
link.
A pop-up window displays.
6.
Navigate to a location on your computer and save the text file.
Audio Video User Manual
100
Diagnostics and
Troubleshooting
AV Line of Fully Managed Switches M4250 Series