Netgear WN111v2 WN111v2 User Manual - Page 49

Chapter 4 Troubleshooting This chapter provides information about troubleshooting your RangeMax Wireless-N USB 2.0 Adapter WN111v2. For information about connecting to wireless networks and the Internet, see "Basic Setup" in Chapter 1. Troubleshooting Tips Use the following information to solve common problems you may encounter. Also, refer to the knowledge base on the NETGEAR website at http://www.netgear.com/support. Table 4-1. Troubleshooting Tips Problem Action The LED is not lit. The WN111v2 is not connected to the USB port correctly or the WN111v2 software is not loaded. • Remove and reinsert the WN111v2. • Check the Windows device manager to see if the WN111v2 is recognized and enabled. Reload the WN111v2 software, if necessary. • Try to install the WN111v2 in a different USB slot on your system if one is available. The LED blinks, but the WN111v2 is not connected to a router or access point. The WN111v2 is trying to connect, but is unsuccessful. • The router might not be powered on. • The router and the WN111v2 are not configured with the same wireless parameters. Check the SSID and wireless security settings. I cannot connect to a router or access point. The router is available, and there is good signal strength. • If the router is WPA-PSK protected, you need the correct WPA-PSK passphrase. Otherwise, the WN111v2 might still be connected to the previous connection, and you cannot change to the WPA-PSK router. • If the router is WEP protected (either 64- or 128- bit encryption), you are prompted to enter the WEP encryption security information. The connection status in the Status Bar shows that I am connected to a router or access point, but not to the Internet. Check the router's Internet connection. 4-1 v1.0, May 2008