Netgear WNR834Bv1 WNR834Bv1 Reference Manual - Page 82

Troubleshooting a TCP/IP Network Using a Ping Utility, Testing the LAN Path to Your Router

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NETGEAR RangeMax™ NEXT Wireless Router WNR834B Reference Manual Inform your ISP that you have bought a new network device, and ask them to use the router's MAC address. OR Configure your router to spoof your computer's MAC address. This can be done in the Basic Settings menu. For more information, see "How to Bypass the Configuration Assistant" on page 3-8. If your router can obtain an IP address, but your computer is unable to load any Web pages from the Internet: • Your computer may not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS servers for your use. If you entered a DNS address during the router's configuration, reboot your computer and verify the DNS address as described in "Preparing a Computer for Network Access" in Appendix B. Alternatively, you may configure your computer manually with DNS addresses, as explained in your operating system documentation. • Your computer may not have the router configured as its TCP/IP gateway. If your computer obtains its information from the router by DHCP, reboot the computer and verify the gateway address as described in "Preparing a Computer for Network Access" in Appendix B. Troubleshooting a TCP/IP Network Using a Ping Utility Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP network is made very easy by using the ping utility in your computer or workstation. Testing the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly. To ping the router from a running Windows 95 or later: 1. From the Windows toolbar, click on the Start button and select Run. 2. In the field provided, type Ping followed by the IP address of the router, as in this example: ping www.routerlogin.net 7-6 Troubleshooting v1.0, May 2006

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NETGEAR RangeMax™ NEXT Wireless Router WNR834B Reference Manual
7-6
Troubleshooting
v1.0, May 2006
Inform your ISP that you have bought a new network device, and ask them to use the router’s
MAC address.
OR
Configure your router to spoof your computer’s MAC address. This can be done in the Basic
Settings menu. For more information, see
“How to Bypass the Configuration Assistant” on
page 3-8
.
If your router can obtain an IP address, but your computer is unable to load any Web pages from
the Internet:
•
Your computer may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS
servers for your use. If you entered a DNS address during the router’s configuration, reboot
your computer and verify the DNS address as described in
“Preparing a Computer for
Network Access” in Appendix B
. Alternatively, you may configure your computer manually
with DNS addresses, as explained in your operating system documentation
.
•
Your computer may not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP, reboot the computer and
verify the gateway address as described in
“Preparing a Computer for Network Access” in
Appendix B
.
Troubleshooting a TCP/IP Network Using a Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet
to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP
network is made very easy by using the ping utility in your computer or workstation.
Testing the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.
To ping the router from a running Windows 95 or later:
1.
From the Windows toolbar, click on the
Start
button and select
Run
.
2.
In the field provided, type Ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net