Nokia Lumia 435 User Guide - Page 130

Troubleshooting and support

Get Nokia Lumia 435 PDF manuals and user guides View all Nokia Lumia 435 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 130 highlights

Troubleshooting and support When you want to learn more about your phone, or if you're unsure how your phone should work, there are several support channels for you to check. To help you get the most out of your phone, there's a user guide in your phone with additional instructions. Tap Lumia Help+Tips. You can also go to www.microsoft.com/mobile/support/, where you can find: • Troubleshooting info • Discussions • News on apps and downloads • Software update info • Further details about features and technologies, and the compatibility of devices and accessories Troubleshooting and discussions may not be available in all languages. For support videos, go to www.youtube.com/lumiasupport. If your phone doesn't respond Try the following: • 1-key reset method: Press and hold the power key for about 10 seconds. The phone restarts. • 2-key reset method: Press and hold the volume down key and power key at the same time for about 10 seconds. The phone restarts. If you're unsure about which reset method is for your phone, go to www.microsoft.com/ mobile/support/wpfeatures. If your phone freezes frequently, update your phone software, or reset your phone. Resetting restores the factory settings, and erases all your personal content, including apps you've purchased and downloaded. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > about > reset your phone. If your issue remains unsolved, contact your network service provider or Microsoft Mobile for repair options. Before sending your phone for repair, always back up your data, as all personal data in your phone may be deleted. Tip: If you need to identify your phone, to view the unique IMEI number of the phone, dial *#06#. You can also find the IMEI number in the phone body. For details, see the product and safety information section in the online user guide. © 2015 Microsoft Mobile. All rights reserved. 130

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
Troubleshooting and support
When you want to learn more about your phone, or if you're unsure how your phone should
work, there are several support channels for you to check.
To help you get the most out of your phone, there's a user guide in your phone with additional
instructions. Tap
Lumia Help+Tips
.
You can also go to
www.microsoft.com/mobile/support/
, where you can find:
•
Troubleshooting info
•
Discussions
•
News on apps and downloads
•
Software update info
•
Further details about features and technologies, and the compatibility of devices and
accessories
Troubleshooting and discussions may not be available in all languages.
For support videos, go to
www.youtube.com/lumiasupport
.
If your phone doesn’t respond
Try the following:
•
1-key reset method: Press and hold the power key for about 10 seconds. The phone
restarts.
•
2-key reset method: Press and hold the volume down key and power key at the same
time for about 10 seconds. The phone restarts.
If you’re unsure about which reset method is for your phone, go to
www.microsoft.com/
mobile/support/wpfeatures
.
If your phone freezes frequently, update your phone software, or reset your phone. Resetting
restores the factory settings, and erases all your personal content, including apps you've
purchased and downloaded. On the start screen, swipe down from the top of the screen, and
tap
ALL SETTINGS
>
about
>
reset your phone
.
If your issue remains unsolved, contact your network service provider or Microsoft Mobile for
repair options. Before sending your phone for repair, always back up your data, as all personal
data in your phone may be deleted.
Tip:
If you need to identify your phone, to view the unique IMEI number of the phone,
dial
*#06#
. You can also find the IMEI number in the phone body. For details, see the
product and safety information section in the online user guide.
© 2015 Microsoft Mobile. All rights reserved.
130