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Unable to Send a Fax

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Unable to Send a Fax Symptom Point to check Remedy Unable to send a fax. The MFP does not continuously scan a document. The MFP does not send a fax even though you dialed the number and pressed . Unable to transmit a fax manually. The MFP does not start scanning (during memory transmission). Did you perform the correct procedure? Did you specify the correct number? Did you specify the appropriate command line? Is it due to the recipient MFP? Did you load the document correctly on the ADF? Did you load a document other than A4, letter or legal 13/13.5/14 on the ADF? Did you specify the appropriate command line? Did you load the document correctly? Did you dial the correct number? Is the recipient's line busy? Did you put down the handset before pressing ? Did you load the document correctly? Is there enough memory? Check the appropriate procedure and try again. If you use speed dial, print the speed dial list and check the entry. Specify the appropriate command line for your region. Contact the recipient and ask him to check the MFP status. Keep the leading edges of the pages in the document even. Only A4, letter, and legal 13/ 13.5/14 size documents can be sent from the ADF. Specify the appropriate command line for your region. Load the document correctly. Dial the correct number. Wait until the line is open and try again. Press first and then put down the handset. Load the document correctly. Check the available memory. 284 - Issues: Fax Issues MC361/MC561/CX2731 MFP Advanced User's Guide

Section	Page
About This Guide	10
Note, Important, Caution, Warning	10
Conventions Used	11
The Term MFP	11
Copying	12
Loading Documents for Copying	13
Auto Document Feed (ADF)	13
Manual Feed: Document Glass	13
Collating Copies	14
Multiple Pages on One Sheet	15
Two Pages to One Sheet	15
Four Pages to One Sheet, Vertical Setting	15
Four Pages to One Sheet, Horizontal Setting	15
Multiple Copies on One Sheet	17
Repeat Two	17
Repeat Four	17
Copying Identification Cards	19
Erasing Edge Shadows	20
Setting Margins ‘	21
Margins: Simplex (One-Sided) Copies	21
Margins: Duplex Copies	22
Copy Different Length Documents	24
Incompatible Settings	26
Disabling an Incompatible Function	26
Faxing	27
Loading Documents	28
Auto Document Feed (ADF)	28
Manual Feed: Document Glass	28
Duplex Documents	29
ADF and Document Glass	29
Sender Name (TTI)	30
Registering a Sender Name	31
Changing the Sender Name (TTI) Printed on a Fax	31
Changing the Standard Sender Name (TTI)	32
Setting a Prefix	33
Registering a Prefix	33
Using a Prefix When Transmitting Faxes	33
Using a Prefix When Registering a Number to Speed Dial	34
Transmission Functions	35
Redialing	35
Transmission in Real Time	36
Manual Transmission	37
Transmit to Multiple Destinations	38
Transmit at a Specified Time	39
Fcode Transmission	40
Fcode Confidential Communication	40
Fcode Bulletin Board Communication	40
Registering Fcode Boxes	41
Fcode Transmission Using a Sub Address	44
Security Functions	48
ID Check Transmission	49
Check Broadcast Destination	50
Press Dial Twice (Confirm Dial)	51
Fax Reception Settings	53
Reducing Received Images Larger than the Paper Size	53
Specifying a Reduction Margin	54
Changing the Buzzer Volume	55
Automatically Forwarding Faxes	56
Setting Up Fax Forward	56
Setting the Wait Time for a Response	57
Faxing from a Computer	58
Sending a Fax from a Computer	58
Adding a Fax Number to the Phone Book	59
Grouping Entries	60
Sending a Fax to a Group	61
Canceling a Fax Job from a Computer	61
Copying Phone Book Data from one Computer to Another	62
Scanning	65
Scan to E-mail	65
Setting Sender and Reply To Addresses	65
Creating Templates	66
Using a Template	67
Scanning and Internet Faxing	68
Specifying the File Name	68
Changing the Scan Size	69
Changing the Resolution	69
Adjusting the Density	70
Specifying the File Format	70
Encrypting PDFs: for Scanning Only	71
Setting the Compression Level	75
Setting Grayscale	75
Drivers and Software	77
Using the TWAIN Driver: Windows	77
Changing Settings	78
Using the TWAIN Driver: Macintosh OS X	80
Using WIA Driver: Windows Only	82
ActKey Software: Windows Only	84
Using Network Configuration	86
Internet FAX & Scan To E-mail	90
Enabling MDN and DSN Requests	90
Enabling MDN Response	90
Scan to Local & Remote PCs	91
Setting the PC Scan Mode	91
Enable the Network TWAIN Settings	92
Printing	93
Manual Printing‘	93
Envelopes	95
Labels	97
Custom Size Paper	100
Settable Custom Size Range	100
Windows PCL Printer Driver	101
Multiple Pages on One Sheet	103
Duplex Printing	105
Reducing/Enlarging Pages	107
Collating Pages	108
Setting the Page Order	109
Booklet Printing	111
Cover Printing	113
Poster Printing	114
Changing Print Quality	116
Enhancing Photos	117
Emphasizing Fine Lines	118
Auto Tray Selection	119
Auto Tray Switching	121
Saving Toner	123
Secure Print	126
Encrypted Secure Print	128
Watermark Printing	130
Overlays	131
Store Print Data	134
Change Default Settings	135
Using Printer Fonts	136
Using Computer Fonts	138
Using a Print Buffer	139
Change Mono Print Speed	140
Printing to File	141
Downloading PS Files	142
OKI LPR Utility	142
Printing Out PS Errors	142
Changing Emulation Mode	143
Job Macros (MC561 and CX2731 MFP Only)	145
The <JOB MACRO> Key	146
Creating a Macro	146
Using Macros	146
Editing a Macro Title	147
Deleting a Macro	148
MFP Menu	149
Change Menu Settings	150
Admin Setup	150
Easy Setup	150
Print Current Settings	151
Basic Menu	152
Reports	153
Paper Setup	155
Address Book	157
Phone Book	158
Profile	159
Network Scan Destination	163
Store Document Settings	164
View Information	165
Shutdown	167
Easy Setup	168
Admin Setup	171
Software Utilities	205
Summary of Utilities	205
Windows Utilities	207
Macintosh OS X Utilities	212
Installing Utilities	212
For Windows	212
For Macintosh	213
Adjusting Color	215
Control Panel	215
Using the Control Panel Arrow Keys	215
Adjusting Color Registration	215
Adjusting Density	216
Fine Adjustment of Color Registration	217
Adjusting the Color Balance (Density)	217
For Copying/Scanning	219
Using the Printer Driver	220
About Color Matching	220
Color Matching (Office Color)	220
Black Finish: Using Office Color or Graphics Pro	222
Printing in Grayscale	223
Overprinting Black	224
Simulating Print Results in Ink	225
Color Separation Printing	226
ColorSync for Macintosh	227
Color Correct Utility	228
Changing Palette Color	229
Changing Gamma Value or Hue	233
Printing Using Adjusted Color Settings	235
Saving Color Correction Settings	236
Importing Color Correction Settings	237
Deleting Color Correction Settings	238
Color Swatch Utility: Windows only	239
Printing a Color Swatch	240
Printing a File with the Color You Want	240
Issues	241
Error Messages	241
General Error Messages	241
Error Messages: Copying	255
Error Messages: Faxing	256
Error Messages: Scanning	257
Error Messages: Printing	263
The Status Key	267
Checking the MFP’s Status From the <STATUS> Key	267
Unable to Print	268
General Causes	268
Network Connection Problems	269
USB Connection Problems	270
Unable to Install Driver	271
USB	271
OS Restrictions	273
Restrictions: Windows 7 and Windows Server 2008 R2	273
Copying Issues	279
Unable To Copy	279
The Copied Output Is Different from the Original Document	281
Trouble after Starting to Copy	283
Fax Issues	283
Unable to Send a Fax	284
Unable to Receive a Fax	285
Unable to Send or Receive a Fax	285
Wrong Paper Used for Received Faxes	286
Scan Issues	286
Print Issues	288
Paper Feed Issues	296
MFP Issues	299
Power Outages	303
Stored Fax Data	303
MFP Memory	305
SD Memory Card	305
Initializing the SD Card (MC561 and CX2731 MFP only)	305
Flash Memory	309
Initializing the Flash Memory	309

Match case Limit results 1 per page

284

– Issues:

Fax Issues

MC361/MC561/CX2731 MFP Advanced User’s Guide

Unable to Send a Fax

Symptom

Point to check

Remedy

Unable to send a

fax.

Did you perform the

correct procedure?

Check the appropriate

procedure and try again.

Did you specify the

correct number?

If you use speed dial, print the

speed dial list and check the

entry.

Did you specify the

appropriate

command line?

Specify the appropriate

command line for your region.

Is it due to the

recipient MFP?

Contact the recipient and ask

him to check the MFP status.

The MFP does

not continuously

scan a

document.

Did you load the

document correctly

on the ADF?

Keep the leading edges of the

pages in the document even.

Did you load a

document other

than A4, letter or

legal 13/13.5/14 on

the ADF?

Only A4, letter, and legal 13/

13.5/14 size documents can be

sent from the ADF.

The MFP does

not send a fax

even though you

dialed the

number and

pressed <Mono

Start>.

Did you specify the

appropriate

command line?

Specify the appropriate

command line for your region.

Did you load the

document correctly?

Load the document correctly.

Did you dial the

correct number?

Dial the correct number.

Is the recipient’s

line busy?

Wait until the line is open and

try again.

Unable to

transmit a fax

manually.

Did you put down

the handset before

pressing <Mono

Start>?

Press <Mono Start> first and

then put down the handset.

The MFP does

not start

scanning (during

memory

transmission).

Did you load the

document correctly?

Load the document correctly.

Is there enough

memory?

Check the available memory.