Oki OKIPAGE10i Users' Guide for the OKIPAGE10i - Page 48

Symptom, Problem, Solution

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Problem Solving 4 Symptom: Problem: Solution: Page prints all black. Damaged image drum cartridge causes repetitive marks every 1.6 inches due to surface nicks and scratches. Install new image drum cartridge. Symptom: Vertical white streaking or faint areas on page. Problem: Solution: Problem: Solution: Toner is low and does not distribute properly or the drum is worn out. Replace toner cartridge. Check drum and replace the drum, if necessary. Contact service. LED array dirty. Clean LED array. (See Section 3) Symptom: Vertical black lines. Problem: Solution: Problem: Solution: Scratched image drum. Replace the image drum cartridge. Hardware problem. Contact service. Symptom: Fuzzy print Problem: Dirty LED array. Solution: Clean LED array. Symptom: Distorted print Problem: Paper path, lamp assembly, or fusing unit problem. Solution: Generate Cleaning Page. Contact service. Symptom: Faded print after installation. Problem: Toner cartridge is not correctly installed. Solution: Install toner cartridge correctly. ¯38 Symptom: Smeared or blotched print. Problem: Dirty or defective fuser assembly or other hardware problem. Solution: Generate Cleaning Page. Contact service. Symptom: Printed page is light or blurred. Problem: Solution: Problem: Solution: Problem: Solution: Is toner low? Replace toner cartridge. Is paper meant for laser printers? Use recommended paper. LED array is dirty. Clean LED array. Symptom: Bold characters and dark lines are smeared. Problem: Toner is low. Solution: Install new toner cartridge. Symptom: Print is darker than usual. Problem: Darkness setting is too high. Solution: Change darkness setting in the printer menu. Symptom: Pages curl excessively Problem: Solution: Problem: Solution: Problem: Solution: Printing on wrong side of paper. High humidity. Turn paper over in tray. Note arrow on paper package. Install paper print side down in tray. Moisture in paper. Improper storage. Avoid storing paper in areas of excessive temperature changes and humidity. High Humidity. Recommended operating humidity: 20-80% OKIPAGE 10i User's Guide

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38
OKIPAGE
10i
User’s Guide
Problem Solving
4
Symptom:
Page prints all black.
Problem:
Damaged image drum cartridge causes repetitive
marks
every 1.6 inches due to surface nicks and
scratches.
Solution:
Install new image drum cartridge.
Symptom:
Vertical white streaking or faint areas on page.
Problem:
Toner is low and does not distribute properly or the
drum
is worn out.
Solution:
Replace toner cartridge. Check drum and replace the
drum, if necessary. Contact service.
Problem:
LED array dirty.
Solution:
Clean LED array. (See Section 3)
Symptom:
Vertical black lines.
Problem:
Scratched image drum.
Solution:
Replace the image drum cartridge.
Problem:
Hardware problem.
Solution:
Contact service.
Symptom:
Fuzzy print
Problem:
Dirty LED array.
Solution:
Clean LED array.
Symptom:
Distorted print
Problem:
Paper path, lamp assembly, or fusing unit problem.
Solution:
Generate Cleaning Page. Contact service.
Symptom:
Faded print after installation.
Problem:
Toner cartridge is not correctly installed.
Solution:
Install toner cartridge correctly.
Symptom:
Smeared or blotched print.
Problem:
Dirty or defective fuser assembly or other hardware
problem.
Solution:
Generate Cleaning Page. Contact service.
Symptom:
Printed page is light or blurred.
Problem:
Is toner low?
Solution:
Replace toner cartridge.
Problem:
Is paper meant for laser printers?
Solution:
Use recommended paper.
Problem:
LED array is dirty.
Solution:
Clean LED array.
Symptom:
Bold characters and dark lines are smeared.
Problem:
Toner is low.
Solution:
Install new toner cartridge.
Symptom:
Print is darker than usual.
Problem:
Darkness setting is too high.
Solution:
Change darkness setting in the printer menu.
Symptom:
Pages curl excessively
Problem:
Printing on wrong side of paper. High humidity.
Solution:
Turn paper over in tray. Note arrow on paper package.
Install paper print side down in tray.
Problem:
Moisture in paper. Improper storage.
Solution:
Avoid storing paper in areas of excessive temperature
changes and humidity.
Problem:
High Humidity.
Solution:
Recommended operating humidity: 20-80%