Oki OKIPAGE10i Users' Guide for the OKIPAGE10i - Page 49
Software Problems
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4 Problem Solving Software Problems Software controls printing features. Make sure you have selected the correct printer driver in your software. See your software application documentation for more information. Symptom: Blank pages appear between printed pages. Problem: Solution: Number of lines per page in software is not equal to number of lines per page of printer. Many software packages assume 66 lines per page; your printer default is 60. Adjust software accordingly, or set LINES/Pg in Menu 1 to equal lines per page in software. Symptom: Cannot get justified right margin with a proportionally spaced font. Problem: Solution: Right justification with proportional fonts is a software feature. Check your software manual to see if this feature is supported. Symptom: Control codes not operating correctly. Problem: Solution: Incorrectly entered control codes. Check for confusion of letter l with number 1, letter O with number 0; make sure you are using upper/ lower case correctly; make sure font is specified correctly and is available. Symptom: Data sent to printer does not print, but DATA message appears. Problem: Solution: A form feed has not been sent. Press the ON-LINE button to take the printer off-line, then press the FORM FEED button to eject the final page, or send a form feed command (decimal character 12). If desired, set AUTOEJCT in MENU2. OKIPAGE 10i User's Guide Symptom: Data is sent to printer, but nothing happens. ON-LINE message appears. Problem: Solution: Wrong interface cable. Use correct cable. If optional Serial I/F is installed, make sure RS232C Serial is selected in the Level 1 menu and RS232C Serial settings in Level 2 menu are correct. Symptom: Last page of document not printed. Problem: Solution: No form feed provided at end of document. Press the ON-LINE button to take the printer off-line, then press the FORM FEED button to eject the final page or send the form feed code (decimal character 12). If desired, set AUTOEJCT in MENU 2. Symptom: First line on page won't print. Problem: Solution: Tops of letters extend into unprintable area, so none of them print. Set your software to print within the printable area. Symptom: Parts of control codes are printed at the beginning of documents. Problem: Solution: Command sent is not a true printer command, generally because the ESC character was not sent. Before sending control codes through an application, make sure the ESC character can be entered, and is entered properly. Symptom: Parts of documents are missing at the edges of the printed sheet. Problem: Solution: Software is attempting to print beyond the printer's maximum image area. Adjust software page margins to printer's maximum margins (8" X 10" for standard sheets). 39 °