Panasonic TG6500B KXTG6500B User Guide - Page 96

The Caller ID Number Auto Edit feature is

Page 96 highlights

Troubleshooting Problem The handset does not display the caller's name and/or phone number. The handset cannot automatically edit the Caller List/incoming phone numbers. The handset display exits the Caller List or phone book. The Ringer/Message Alert indicator flashes slowly when the handset is not ringing and in use. You cannot have a conversation using the headset. Cause & Remedy • You need to subscribe to Caller ID. • Other telephone equipment may be interfering with your phone. Disconnect it and try again. • Other electrical appliances connected to the same outlet may be interfering with Caller ID. • Telephone line noise may be affecting Caller ID. • The caller requested not to send his/her Caller ID information (p. 41). • If a call is being transferred to you, the Caller ID information will not be displayed. • If a (separate) Caller ID box is connected between the base unit and the telephone wall jack, disconnect the Caller ID box or plug the unit directly into the wall jack. • If the unit is connected to a telephone line with DSL service, the unit may not display caller's name and/or phone number properly. We recommend connecting a noise filter (contact your DSL service provider) to the telephone line between the base unit and the telephone line jack. • The Caller ID Number Auto Edit feature is turned off. Turn it on (p. 45) and try again. • You need to press [C], [s], or a line soft key ( LINE1 ) or ( LINE2 ) after editing the number. • Do not pause for over 60 seconds while searching. • The Message Alert is turned on and new messages have been recorded. Turn the Message Alert off (p. 32) or listen to the new messages (p. 73, 74, 80). • Make sure the optional headset is connected properly (p. 87). • If "SP-phone" is displayed on the handset, press [C] to switch to the headset. 96

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Troubleshooting
96
The handset does not display
the caller’s name and/or phone
number.
You need to subscribe to Caller ID.
Other telephone equipment may be interfering
with your phone. Disconnect it and try again.
Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
Telephone line noise may be affecting Caller
ID.
The caller requested not to send his/her Caller
ID information (p. 41).
If a call is being transferred to you, the Caller
ID information will not be displayed.
If a (separate) Caller ID box is connected
between the base unit and the telephone wall
jack, disconnect the Caller ID box or plug the
unit directly into the wall jack.
If the unit is connected to a telephone line with
DSL service, the unit may not display caller’s
name and/or phone number properly. We
recommend connecting a noise filter (contact
your DSL service provider) to the telephone
line between the base unit and the telephone
line jack.
The handset cannot
automatically edit the Caller
List/incoming phone numbers.
The Caller ID Number Auto Edit feature is
turned off. Turn it on (p. 45) and try again.
You need to press
[
C
]
,
[
s
]
, or a line soft key
(
) or (
) after editing the number.
The handset display exits the
Caller List or phone book.
Do not pause for over 60 seconds while
searching.
The Ringer/Message Alert
indicator flashes slowly when
the handset is not ringing and
in use.
The Message Alert is turned on and new
messages have been recorded. Turn the
Message Alert off (p. 32) or listen to the new
messages (p. 73, 74, 80).
You cannot have a
conversation using the
headset.
Make sure the optional headset is connected
properly (p. 87).
If “
SP-phone
” is displayed on the handset,
press
[
C
]
to switch to the headset.
Problem
Cause & Remedy
LINE1
LINE2