Samsung GX-20 User Manual (ENGLISH) - Page 152

Troubleshooting Please check the following if the USB connection malfunctions. Case 1 The USB cable is not connected or you are using a cable with an incorrect specification. Ä Use a USB cable with the correct specification. Case 2 The camera is not recognized by your PC. Sometimes, the camera may appear under [Unknown Devices] in Device Manager. Ä Turn off the camera, remove the USB cable, plug in the USB cable again, and then turn on the camera. Case 3 There is an unexpected error during file transfer. Ä Turn the camera power off and on again. Transfer the file again. Case 4 When using the USB hub? Ä There may be a problem in connecting the camera to the PC through the USB hub if the PC and the hub are not compatible. Wherever possible, connect the camera to the PC directly. Case 5 If used with any other USB devices? Ä The camera may malfunction when it is connected to the PC at the same time as another USB cable. In this case, disconnect the other USB cable, and connect only one USB cable to the PC. Case 6 Case 7 When I open the Device Manager (by clicking Start € (Settings) € Control Panel € (Performance and Maintenance) € System € (Hardware) € Device Manager), there are [Unknown Devices] or [Other Devices] entries with a yellow question mark (?) beside them or devices with an exclamation mark (!) beside them. Ä Right-click on the entry with the question (?) or exclamation (!) mark and select "Remove". Restart the PC and connect the camera the again. For Windows 98 PC, remove the camera driver also, restart the PC, and then reinstall the camera driver. In some security programs (Norton Anti Virus, V3, etc.), the computer may not recognise the camera as a removable disk. Ä Stop the security programs and connect the camera to the computer. Refer to the security program instructions about how to stop the program. Case 8 If a PC connected with the camera stops responding while Windows is starting. Ä In this case, disconnect the PC and the camera and Windows will start. If the problem happens continuously, set the Legacy USB Support to disable and restart the PC. The Legacy USB Support is in the BIOS setup menu (The BIOS setup menu differs from the PC manufacturers and some BIOS menus don't have Legacy USB Support). If you can't change the menu by yourself, contact the PC manufacturer or BIOS manufacturer. Case 9 The camera is connected to the USB port located on the front of the computer. Ä When the camera is connected to the USB port located on the front of the computer, the computer may not recognise the camera. Connect the camera to the USB port located on the back of the computer. 151