Samsung ML 2851ND User Manual (ENGLISH) - Page 37
Troubleshooting checklist, Solving general printing problems, Condition, Suggested solutions, Online - driver windows 7
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Troubleshooting checklist If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding suggested solutions. Condition Make sure that the Online LED on the control panel lights green. Suggested solutions • If the Online LED is off, check the power cord connection. Check the power switch. Check the power source by plugging the power cord into another outlet. Print a demo page to verify that the printer is feeding paper correctly. See page 2.1. Check the demo page to see if it printed correctly. Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly. • If a demo page does not print, check the paper supply in the tray. • If the paper jams in the printer, see page 9.1. If there is a print quality problem, see page 9.7. • If the page does not print, check the cable connection between the printer and the computer. • Check the print queue or print spooler to see if the printer has been paused. • Check the software application to ensure that you are using the proper printer driver and communication port. If the page is interrupted during printing, see page 9.5. If completing the checklist does not resolve the printer problem, check the following troubleshooting sections. • "Understanding the LEDs" on page 1.3. • "Solving general printing problems" on page 9.5. • "Common Windows problems" on page 9.9. • "Common PostScript problems" on page 9.10. • "Common Linux problems" on page 9.10. • "Common Macintosh problems" on page 9.11. Solving general printing problems For problems with the operation of your printer, refer to the table for suggested solutions. Condition The printer does not print. Possible cause Suggested solutions The printer is not receiving power. Check the power cord connections. Check the power switch and the power source. The printer is not selected as the default printer. Select Samsung ML-2850 Series or Samsung ML-2850 Series PS as your default printer. The printer cover Close the printer cover. is not closed. Paper is jammed. Clear the paper jam. See page 9.1. No paper is loaded. Load paper. See page 4.4. The toner cartridge is not installed. Install the toner cartridge. The printer may be in manual feed mode and out of paper. Add paper to the manual tray, and press the Cancel button on the control panel. The connection cable between the computer and the printer is not connected properly. Disconnect the printer cable and reconnect it. The connection cable between the computer and the printer is defective. If possible, attach the cable to another computer that is working properly and try to print a document. You can also try using a different printer cable. The port setting is incorrect. Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the printer is attached to the correct one. 9.5