Samsung NE58K9560WS/AA User Manual - Page 53

Troubleshooting, English 53, Problem, Possible cause, Solution

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Troubleshooting Troubleshooting Samsung works hard to ensure that you don't have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the tables below. If you're still having trouble after trying the suggested solution, call Samsung at 1-800-SAMSUNG (1-800-726-7864). Installation Problem The range is not level. The appliance must be accessed for servicing and cannot be moved easily. Possible cause Solution The appliance has been installed improperly. • Place the oven rack in the center of the oven. Place a level on the oven rack. Adjust the leveling legs at the base of the range until the oven rack is level. • Insure the floor is level and strong and stable enough to adequately support the range. The floor is sagging or sloping. Contact a carpenter to correct the situation. The kitchen cabinets are not properly aligned and make the range appear to be not level. Insure the cabinets are square and provide sufficient room for installation. The kitchen cabinets are not Contact a builder or square and too close to the installer to make the appliance. appliance accessible. Carpet is interfering with movement of the range. Provide sufficient space so the range can be lifted over the carpet. CONTROL DISPLAY Problem The display goes blank. The display flashes. Possible cause A fuse in your home may be blown or the circuit breaker tripped. There was a power failure. Solution Replace the fuse or reset the circuit breaker. Reset the clock. COOKTOP Problem The surface units will not maintain a rolling boil or will not cook fast enough. The surface units will not turn on. Areas of discoloration on the cooktop. Possible cause You may be using inappropriate cookware. In some areas, the power (voltage) may be low. A fuse in your home may be blown or a circuit breaker may have tripped. The cooktop controls are set improperly. Food spillover was not cleaned. The surface is hot and the model features a light-colored cooktop. Solution Use pans which are flat and match the diameter of the surface unit selected. Cover the pan with a lid until the desired heat is obtained. Replace the fuse or reset the circuit breaker. Check if the correct control is set for the surface unit you are using. Refer to the section on the care and cleaning of the glass cooktop on page 49. This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. Troubleshooting English 53

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English 53
Troubleshooting
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new
electric range. If you run into unexpected trouble, look first for a solution in the
tables below. If you’re still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Installation
Problem
Possible cause
Solution
The range is not
level.
The appliance has been
installed improperly.
•
Place the oven rack
in the center of the
oven. Place a level on
the oven rack. Adjust
the leveling legs at the
base of the range until
the oven rack is level.
•
Insure the floor is level
and strong and stable
enough to adequately
support the range.
The floor is sagging or
sloping.
Contact a carpenter to
correct the situation.
The kitchen cabinets are not
properly aligned and make
the range appear to be not
level.
Insure the cabinets are
square and provide
sufficient room for
installation.
The appliance
must be accessed
for servicing and
cannot be moved
easily.
The kitchen cabinets are not
square and too close to the
appliance.
Contact a builder or
installer to make the
appliance accessible.
Carpet is interfering with
movement of the range.
Provide sufficient space so
the range can be lifted over
the carpet.
CONTROL DISPLAY
Problem
Possible cause
Solution
The display
goes blank.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the
circuit breaker.
The display
flashes.
There was a power failure.
Reset the clock.
COOKTOP
Problem
Possible cause
Solution
The surface
units will not
maintain a
rolling boil or
will not cook
fast enough.
You may be using
inappropriate cookware.
Use pans which are flat and
match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid until
the desired heat is obtained.
The surface
units will not
turn on.
A fuse in your home may be
blown or a circuit breaker
may have tripped.
Replace the fuse or reset the
circuit breaker.
The cooktop controls are set
improperly.
Check if the correct control is
set for the surface unit you
are using.
Areas of
discoloration
on the cooktop.
Food spillover was not
cleaned.
Refer to the section on the
care and cleaning of the glass
cooktop on page
49
.
The surface is hot and the
model features a light-colored
cooktop.
This is normal. The surface
may appear discolored when
it is hot. This is temporary
and will disappear as the
glass cools.