Samsung NE58K9560WS/AA User Manual - Page 56

Troubleshooting Problem Food does not broil properly. The oven temperature is too hot or too cold. The oven will not self-clean. Possible cause Solution The serving size may not be appropriate. Refer to the cooking guide for serving sizes on page 38, and then try again. The rack has not been properly positioned. See the broiling recommendation guide on page 38. The cookware is not suited for Use suitable cookware. broiling. In some areas, the power (voltage) may be low. • Preheat the broil element for 10 minutes. • See the broiling recommendation guide on page 38. The oven sensor needs to be adjusted. See the section on adjusting the thermostat on page 42. The oven temperature is too high to start a self-clean operation. The oven controls have been set incorrectly. A self-cleaning cycle cannot be started if the oven lockout feature has been activated or if a radiant surface element is on. Allow the range to cool and then reset the controls. See the section on selfcleaning on page 45. Deactivate the oven lockout (see page 43). Make sure all surface elements are turned off. Problem Possible cause Excessive smoking during a self-cleaning cycle. There is excessive soiling in the oven. The oven door will not open after a selfcleaning cycle. The oven is too hot. The oven is not clean after a self-cleaning cycle. The oven controls were not set correctly. The oven was heavily soiled. Steam is coming out of the vent. A burning or oily odor is coming from the vent. When using the convection feature, it is normal to see steam coming out of the oven vent. As the number of racks or amount of food being cooked increases, the amount of visible steam will increase. This is normal in a new oven and will disappear in time. Solution Press OFF. Open the windows to rid the room of smoke. Wait until the self-cleaning cycle is cancelled. Wipe up the excessive soil and then start the self-cleaning cycle again. Allow the oven to cool. See the section on selfcleaning on page 45. Wipe up heavy spillovers before starting the selfcleaning cycle. Heavily soiled ovens may need to be selfcleaned again or for a longer period of time. This is normal operation and not a system failure. Use the range as usual. • To speed the process, set a self-cleaning cycle for a minimum of 3 hours. • See the section on selfcleaning on page 45. Troubleshooting 56 English