Samsung YX-M1 User Guide - Page 80
Customer Support
UPC - 036725601376
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Customer Support Troubleshooting If your Helix does not work the way you expect, first consult this troubleshooting guide. To reset your Helix, remove the battery then re-insert it. If you see this on the display: No Signal Antenna Off Air Loading Updating --- (no artist or title) Channel All Recording Features Not Available This Channel Not Available for Recording This Program Not Available for Recording Connect to XM Antenna Within ## Days to Avoid Interruption in Listening to XM Recordings Please connect to XM Antenna to Confirm Valid Subscription Activation required for playback You should: Something is blocking the XM signal. Move your Helix away from the obstructed area (e.g., an underground garage). Plug the antenna into the home or vehicle cradle. Make sure the antenna wire is not bent or broken. The channel you've selected is not currently broadcasting. Tune to another channel. Your Helix is acquiring audio or program information from the XM signal. This message should disappear in a few seconds in good signal conditions. XM is updating your Helix with the latest encryption code. Simply wait a few seconds until the update is done. - OR - You may be attempting to tune to a channel that is blocked or that you cannot receive with your subscription package. To receive that channel, contact XM Satellite Radio at 1-800-967-2346. No program information, such as artist name or song title, exists. You are attempting to tune to a channel that is not available. Activate your XM subscription to enable you to store XM programming on your Helix. Some programming cannot be recorded due to restrictions placed by the content owners. Some programming cannot be recorded due to restrictions placed by the content owners. You must receive a live XM signal for at least 8 hours a month. This authenticates your XM subscription and ensures that you can continue to enjoy your recorded XM content and live XM programming. Select "Live XM" and make sure you get a strong signal. Activate your XM subscription. 80 Customer Support