Sony UP-897MD User Instructions - Page 50

Troubleshooting

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Others 2 PRINT SIGNAL (TTL) Input of LOW pulse over 100 msec. initiates print. 3 PRINT BUSY (TTL) Goes HIGH during printing Accessories provided Thermal head cleaning sheet (1) Media label (1) Operating Instructions (1) Service Contact List (1) Medical Specifications Protection against electric shock: Class I Protection against harmful ingress of water: Ordinary Degree of safety in the presence of flammable anesthetics or oxygen: Not suitable for use in the presence of flammable anesthetics or oxygen Mode of operation: Continuous The design and these specifications are subject to change without prior notification. Troubleshooting Before you call for service, please check the problems and solutions described below. If you cannot solve the problem, contact the nearest authorized dealer. Symptom First few prints spotted with small dots. Print job does not start. Black borders or missing portions around the printout Paper Jams Printouts dirty. Paper is not fed smoothly. Causes/remedies New paper roll just installed? tIf a new roll of paper has just been loaded, paper dust may cause white spots in printed images. Press the FEED button and hold it down to feed about 15~20 cm (6~8 in.) and then release.(page 34) • Paper does not feed. tPower switched on? tUnit connected correctly? (page 33) tPaper roll loose? (page 34) t"MU:MLT" selected from the "MULTI" menu item? (page 38) • Alarm sounds. tPaper loaded correctly? (page 34) tHas the thermal head overheated? The thermal head may overheat when the unit prints dark image continuously. Wait until the head cools down. tIs the video signal of the image input? (page 33) • Paper feeds but printing does not start. tPaper loaded with the wrong side up? (page 34) This problem may result from the video signal input to the unit. tChange the setting of the "SCAN" menu item. (page 38) • Jammed paper visible? tPress the OPEN button to open the paper door, remove the printout or the paper roll, and then gently pull the jammed paper out of the unit. • Condensation collected in unit? tIf the unit has just been brought into a warm room from a cold location, condensation may have formed inside the unit. Switch the unit off and let it set for 1 - 2 hours (until it warms to room temperature), then try printing again. Thermal head dirty? tUse the head cleaning sheet provided with the unit to clean the thermal head. (page 48) Platen roller dirty? tClean the platen roller. (page 48) 50 Troubleshooting

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Others
Troubleshooting
50
2
PRINT SIGNAL (TTL)
Input of LOW pulse over 100 msec.
initiates print.
3
PRINT BUSY (TTL)
Goes HIGH during printing
Accessories provided
Thermal head cleaning sheet
(1)
Media label (1)
Operating Instructions
(1)
Service Contact List (1)
Medical Specifications
Protection against electric shock:
Class I
Protection against harmful ingress of
water:
Ordinary
Degree of safety in the presence of
flammable anesthetics or oxygen:
Not suitable for use in the presence
of flammable anesthetics or oxygen
Mode of operation:
Continuous
The design and these specifications are subject to
change without prior notification.
Troubleshooting
Before you call for service, please check the problems
and solutions described below. If you cannot solve the
problem, contact the nearest authorized dealer.
Symptom
Causes/remedies
First few prints
spotted with small
dots.
New paper roll just installed?
t
If a new roll of paper has just been
loaded, paper dust may cause white
spots in printed images. Press the
FEED button and hold it down to
feed about 15~20 cm (6~8 in.) and
then release.(page 34)
Print job does not
start.
•
Paper does not feed.
t
Power switched on?
t
Unit connected correctly?
(page 33)
t
Paper roll loose? (page 34)
t
“MU:MLT” selected from the
“MULTI” menu item? (page 38)
•
Alarm sounds.
t
Paper loaded correctly?
(page 34)
t
Has the thermal head
overheated? The thermal head
may overheat when the unit
prints dark image continuously.
Wait until the head cools down.
t
Is the video signal of the image
input? (page 33)
•
Paper feeds but printing does not
start.
t
Paper loaded with the wrong
side up? (page 34)
Black borders or
missing portions
around the printout
This problem may result from the
video signal input to the unit.
t
Change the setting of the “SCAN”
menu item. (page 38)
Paper Jams
•
Jammed paper visible?
t
Press the OPEN button to open
the paper door, remove the
printout or the paper roll, and
then gently pull the jammed
paper out of the unit.
•
Condensation collected in unit?
t
If the unit has just been brought
into a warm room from a cold
location, condensation may have
formed inside the unit. Switch
the unit off and let it set for 1 - 2
hours (until it warms to room
temperature), then try printing
again.
Printouts dirty.
Thermal head dirty?
t
Use the head cleaning sheet
provided with the unit to clean the
thermal head. (page 48)
Paper is not fed
smoothly.
Platen roller dirty?
t
Clean the platen roller. (page 48)