TP-Link Archer A54 Archer A54US V1.6 User Guide - Page 123

Q5. What should I do if I cannot access the internet even though the, configuration is finished?

Page 123 highlights

Q5. What should I do if I cannot access the internet even though the configuration is finished? 1. Visit http://tplinkwifi.net, and log in with the password you set for the router. 2. Go to Status to check WAN status: If IP Address is a valid one, please try the methods below and try again: • Your computer might not recognize any DNS server addresses, please manually configure DNS server. 1 ) Go to DHCP. 2 ) Enter 8.8.8.8 as Primary DNS, and click Save. Tips: 8.8.8.8 is a safe and public DNS server operated by Google. • Restart the modem and the router. 1 ) Power off your modem and the router, and leave them off for 1 minute. 2 ) Power on your modem first, and wait about 2 minutes. 3 ) Power on the router, and wait another 1 or 2 minutes and check the internet access. • Reset the router to factory default settings and reconfigure the router. • Upgrade the firmware of the router. • Check the TCP/IP settings on the particular device if all other devices can get internet from the router. If the IP Address is 0.0.0.0, please try the methods below and try again: • Make sure the physical connection between the router and the modem is proper. • Clone the MAC address of your computer. 1 ) Visit http://tplinkwifi.net, and log in with the password you set for the router. 2 ) Go to Network > MAC Clone, select Clone MAC Address and click Save. 118

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118
Q5. What should I do if I cannot access the internet even though the
configuration is finished?
1.
Visit
http://tplinkwifi.net
, and log in with the password you set for the router.
2.
Go to
Status
to check WAN status:
If IP Address is a valid one, please try the methods below and try again:
• Your computer might not recognize any DNS server addresses, please manually configure
DNS server.
1 )
Go to
DHCP
.
2 )
Enter 8.8.8.8 as Primary DNS, and click
Save
.
Tips:
8.8.8.8 is a safe and public DNS server operated by Google.
• Restart the modem and the router.
1 )
Power off your modem and the router, and leave them off for 1 minute.
2 )
Power on your modem first, and wait about 2 minutes.
3 )
Power on the router, and wait another 1 or 2 minutes and check the internet access.
• Reset the router to factory default settings and reconfigure the router.
• Upgrade the firmware of the router.
• Check the TCP/IP settings on the particular device if all other devices can get internet from
the router.
If the IP Address is 0.0.0.0, please try the methods below and try again:
• Make sure the physical connection between the router and the modem is proper.
• Clone the MAC address of your computer.
1 )
Visit
http://tplinkwifi.net
, and log in with the password you set for the router.
2 )
Go to
Network
>
MAC Clone
, select
Clone MAC Address
and click
Save
.