TP-Link TD-W9977 User Guide - Page 77

Appendix: Troubleshooting

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Appendix: Troubleshooting T1. How do I restore my modem router's configuration to its factory default settings? There are two ways to reset the modem router: • Method 1: Use the Reset button. For details, refer to the related button description. • Method 2: Use the Backup & Restore page. For details, refer to the instructions in To reset the modem router to factory default settings. Note: Once the modem router is reset, the current configuration settings will be lost and you will need to re-configure the modem router. T2. What can I do if I forgot my password? Web management page password: Restore the modem router to its factory default settings and then set a new password. Wireless network password: 1. The default Wireless Password/PIN is printed on the product label of the modem router. 2. If the default wireless password has been changed, log into the modem router's web management page and go to Basic > Wireless to retrieve or reset your password. T3. What can I do if I cannot log in to the modem router's web management page? • Make sure the modem router connects to the computer correctly and the corresponding LED indicator(s) light up. • Make sure the IP address of your computer is configured to obtain an IP address automatically and obtain DNS server address automatically. • Make sure the default access http://tplinkmodem.net or http://192.168.1.1 is correctly input. • Check your computer's settings: 1 ) Go to Start > Control Panel > Network and Internet, and click View network status and tasks; 2 ) Click Internet Options on the bottom left; 3 ) Click Connections, select Never dial a connection; 74

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74
Appendix: Troubleshooting
T1° How do I restore my modem router’s configuration to its factory
default settings?
There are two ways to reset the modem router:
• Method 1: Use the Reset button. For details, refer to the related button description.
• Method 2: Use the
Backup & Restore
page. For details, refer to the instructions in
To
reset the modem router to factory default settings
.
Note:
Once the modem router is reset, the current configuration settings will be lost and you will need to re-configure
the modem router.
T2° What can I do if I forgot my password?
Web management page password:
Restore the modem router to its factory default settings and then set a new password.
Wireless network password:
1°
The default Wireless Password/PIN is printed on the product label of the modem
router.
2°
If the default wireless password has been changed, log into the modem router’s web
management page and go to
Basic
>
Wireless
to retrieve or reset your password.
T3° What can I do if
I cannot log in to the modem router’s web management
page?
•
Make sure the modem router connects to the computer correctly and the
corresponding LED indicator(s) light up.
•
Make sure the IP address of your computer is configured to obtain an IP address
automatically
and obtain DNS server address automatically.
•
Make sure the default access
http://tplinkmodem.net
or
is
correctly input.
•
Check your computer’s settings:
1 ) Go to
Start
>
Control Panel
>
Network and Internet
, and click
View network
status and tasks
;
2 ) Click
Internet Options
on the bottom left;
3 ) Click
Connections
, select
Never dial a connection
;