Toshiba Portege M400-EZ5031 User Manual - Page 243
DVD operating problems
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243 If Something Goes Wrong DVD operating problems DVD operating problems If you experience a problem playing DVDs, you may be able to fix the problem yourself. For general problems playing a DVD title, try the following steps: 1 Verify that the disc is in a format that the drive supports. 2 Ensure that the disc is properly inserted in the drive tray. 3 Ensure that the Display properties are not True Color (24bit). If it is set to 24-bit color, there may be a video format error. To verify your display settings: ❖ Click Start, Control Panel, Appearance and Themes, and double-click Display. ❖ Click on the Settings tab and check the Color Palette. It should be set to High Color (16-bit). ❖ If it is not set to High Color, change the settings to 16-bit color and click OK. 4 Clean the disc and try again. A dirty drive can also cause audio problems. If you have tried several discs and all fail, consider sending your drive to an authorized service provider to get it cleaned. 5 Verify that your computer recognizes your optical drive. To do this: Double-click the My Computer icon on the desktop. The optical drive should appear in the list. 6 See "Checking device properties" on page 223 for instructions on using Device Manager to view the optical drive's properties. 7 Check the Toshiba Web site for new information on optical drives and their operation.