Toshiba Portege S100-S1132 User Guide - Page 201

201 If Something Goes Wrong Resolving a hardware conflict DVD-ROM or multi-function drive problems You cannot access a disc in the drive. Make sure the drive tray has closed properly. Press gently until it clicks into place. Open the drive tray and remove the disc. Make sure the drive tray is clean. Any dirt or foreign object can interfere with the laser beam. Examine the disc to see whether it is dirty. If necessary, wipe it with a clean damp cloth dipped in water or a neutral cleaner. Replace the disc in the tray. Make sure it is lying flat, label side uppermost. Press the disc down until it locks on the spindle. Close the drive tray carefully, making sure it has shut completely. If you are trying to play a DVD movie, it may not play because the DVD region does not match the DVD player region. For more information, see "Playing DVDs" on page 98. You press the disc eject button, but the drive tray does not slide out. Make sure the computer is connected to a power source and turned on. The DVD-ROM or multi-function drive eject mechanism requires power to operate. To remove a disc without turning on the computer, use a narrow object, such as a straightened paper clip, to press the manual eject button. This button is in the small hole next to the disc eject button on the right side of the computer. Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it.