Toshiba Satellite A110 Maintenance Manual - Page 35
Troubleshooting Flowchart, Troubleshooting Procedures
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2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart 2.2 Troubleshooting Flowchart If you know the location of the malfunction, turn directly to the appropriate section of this chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before performing any troubleshooting procedures, verify the following: z Ask the user if a password is registered and, if it is, ask him or her to enter the password. z Verify with the customer that Toshiba Windows XP is installed on the hard disk. Operating systems that were not preinstalled by Toshiba can cause the computer to malfunction. z Make sure all optional equipment is removed from the computer. z Make sure the floppy disk drive, if installed, is empty. If no FDD module is installed, you should use an external FDD to run the diagnostics tests 2-2 [CONFIDENTIAL] Satellite A110/Satellite Pro A110 Series Maintenance Manual