Toshiba Satellite A55-S1066 Satellite A50/A55 Users Guide - Page 188

188 If Something Goes Wrong Resolving a hardware conflict DVD-ROM or multi-function drive problems These are some typical problems and recommended solutions: You cannot access a disc in the drive. Make sure the drive tray has closed properly. Press gently until it clicks into place. Open the drive tray and remove the disc. Make sure the drive tray is clean. Any dirt or foreign object can interfere with the laser beam. Examine the disc to see whether it is dirty. If necessary, wipe it with a clean damp cloth dipped in water or a neutral cleaner. Replace the disc in the tray. Make sure it is lying flat, label side uppermost. Press the disc down until it locks on the spindle. Close the drive tray carefully, making sure it has shut completely. You press the disc eject button, but the drive tray does not slide out. Make sure the computer is connected to a power source and turned on. The DVD-ROM or multi-function drive eject mechanism requires power to operate. To remove a disc without turning on the computer, use a narrow object, such as a straightened paper clip, to press the manual eject button. This button is in the small hole next to the disc eject button on the front of the DVD or multifunction drive. Some discs run correctly, but others do not. If the problem is with an application CD-ROM, refer to the software's documentation and check that the hardware configuration meets the program's needs.