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Western Digital WDBAAB3200ACH-NESN User Manual (pdf) - Page 48

Checking Drive Health

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MY PASSPORT FOR MAC USER MANUAL 57 Checking Drive Health The data files on your My Passport drive are important to you. The WD SmartWare software has several built-in diagnostic tools to help make sure that your drive is performing well. Run one of the following tests if you are concerned that your drive is not operating properly: Diagnostic Tool Quick S.M.A.R.T. Status Check Quick Drive Test Complete Drive Test Description S.M.A.R.T. is a failure-prediction function that continuously monitors key internal performance attributes of the drive. A detected increase in drive temperature, noise, or read/write errors, for example, can provide an indication that the drive might be approaching a serious failure condition. With advanced warning, you could take precautionary measures, like moving your data to another drive, before a failure occurs. The result of a quick S.M.A.R.T. status check is a pass or fail evaluation of the drive's condition. Your My Passport drive has a built-in Data Lifeguard diagnostic utility that tests the drive for error conditions. The quick drive test checks the drive for major performance problems. The result of a quick drive test is a pass or fail evaluation of the drive's condition. The most comprehensive drive diagnostic is the complete drive test. It methodically tests each and every sector for error conditions, and inserts bad-sector markers as required. The best time to run the drive diagnostics and status checks is on a regular basis, before you encounter any problems with your drive. And, because they are so fast, running the quick S.M.A.R.T. status check and the quick drive test provides a high level of assurance with minimal inconvenience. Run all three whenever you encounter disk error conditions when backing up or retrieving files. To run drive diagnostics and status checks: 1. On the Drive Settings screen (see Figure 13 on page 27), click Diagnostics to display the Diagnostics dialog: CHECKING DRIVE HEALTH - 43

Section	Page
Table of Contents	3
1 About Your WD Drive 1	3
2 Connecting the Drive and Getting Started 5	3
3 Backing Up Your Computer Files 13	3
4 Retrieving Backed Up Files 21	3
5 Locking and Unlocking Your Drive 26	3
6 Managing and Customizing Your Drive 31	4
7 Checking Drive Health 43	4
8 Using the Drive with Windows 45	4
9 Troubleshooting 52	4
10 Appendix 53	4
11 Index 56	5
About Your WD Drive	6
Major Features of the Drive	6
Kit Contents	7
My Passport for Mac Ultra-portable Hard Drive	7
Optional Accessories	7
Compatibility	8
Drive Format	8
Physical Description	8
LED	8
USB 2.0 Interface	9
Registering Your WD Product	9
Handling Precautions	9
Connecting the Drive and Getting Started	10
Connecting the Drive	10
Figure 1. Connecting the My Passport Drive with USB Micro Cable	10
1. Turn on your computer.	11
Figure 2. Using an Optional My Passport Dock to Connect the My Passport Drive	11
2. To connect directly to your computer, connect the USB cable as shown in Figure 1 on page 5.	11
3. To connect to your computer using a My Passport Dock, connect the USB cable of the dock to the computer, as shown in Figure 2.	11
Installing the Drive	11
Installing on a Mac OS X Tiger/Leopard/Snow Leopard	11
1. Turn on your computer.	11
2. Connect the drive’s USB cable as shown in Figure 1 or Figure 2. The WD SmartWare CD displays on the desktop and is listed under Devices in Finder.	11
3. Double-click the WD SmartWare virtual CD.	12
4. Mac OS X Leopard and Snow Leopard only: A message asks whether you want to use the My Passport drive to back up with Time Machine. If you do not want to use it, click Cancel. If you do want to use the Time Machine backup software, click Use as Bac...	12
5. Continue to “Enhancing Performance with WD +TURBO” on page 8 (optional) and then “Getting Started With WD SmartWare Software” on page 9.	12
Enhancing Performance with WD +TURBO	13
1. Double-click the WD SmartWare icon on the desktop.	13
2. Double-click the extras folder.	13
3. Double-click the WD +TURBO Installer icon.	13
4. On the WD +TURBO Driver Installer screen, click Install.	13
5. To accept the license agreement, click Accept.	13
6. A message informs you that installing the drivers requires you to restart your computer to make them active. If you want to proceed, click Yes.	13
7. In the Password box, enter the password you normally enter to access this Mac.	14
Getting Started With WD SmartWare Software	14
Figure 3. Initial Backup Screen	15
Figure 4. Initial Drive Settings Screen	15
Figure 5. Home Screen	16
WD SmartWare Overview	16
WD SmartWare Home Screen	16
Viewing the Info/Online Help Topics	17
Backing Up Your Computer Files	18
About Backing Up Your Computer Files	18
Figure 6. Backup Screen	19
Backing It All Up	20
a. Saving and closing all of your open files.	20
b. Closing all running applications—including your e-mail program and web browser.	20
a. Click the Home tab to display the Home screen.	21
b. Click the WDStore link in the WD Online box to view the Western Digital Online Store website.	21
c. Click External Hard Drives and select the best drive to suit your future requirements.	21
Advanced Backup Capabilities	21
Selecting Specific Content to Back Up	22
Changing the Backup Software Settings	23
Figure 7. Settings Screen	23
Figure 8. Software Settings Screen	24
Specifying the Number of Backup Versions	24
Pausing Backups Until Your Computer is Idle	25
Retrieving Backed Up Files	26
About Retrieving Files	26
Retrieving a File/Folder	26
a. Select the To the Original Places option.	26
b. Click Select Files to display the Select content to retrieve... screen (see Figure 11 on page 23) and proceed to step 4 on page 23.	26
a. Select the In the Retrieved Content Folder option.	26
b. If you want to specify a different retrieve folder, click Browse and use the browse function to identify the new retrieve folder.	26
c. Click Apply to save and implement the new retrieve folder.	26
d. Click Select Files to display the Select content to retrieve... screen (see Figure 11 on page 23) and proceed to step 4 on page 23.	26
Figure 9. Retrieve Screen	27
Figure 10. Select a Destination for Retrieved Files Screen	27
Figure 11. Select Content to Retrieve Screen	28
Figure 12. Retrieve Files Selection Box	28
Retrieving a Folder	29
Retrieving All of Your Content	29
Retrieving Files Directly from the Drive	30
Locking and Unlocking Your Drive	31
Password Protecting Your Drive	31
Figure 13. Drive Settings Screen	32
Unlocking Your Drive	33
Unlocking Your Drive With the WD SmartWare Software	33
Unlocking Your Drive Without the WD SmartWare Software	34
Turning Off the Drive Lock Feature	35
Changing Your Password	35
a. Type your new password in the New password box.	35
b. Retype your new password in the Verify password box.	35
c. Type a hint to help remind yourself of your new password in the New password hint box.	35
Managing and Customizing Your Drive	36
Launching WD SmartWare Software	36
Safely Dismounting the Drive	38
1. You can safely dismount the drive from a Mac in two ways:	38
2. To ensure that all data has been written before you physically disconnect the drive, dismount the virtual CD as described in the next section.	38
3. Wait for the drive icon to disappear before disconnecting the drive from the system.	38
Dismounting the Virtual CD	38
1. Click the WD SmartWare icon to display a list of drives.	39
2. Select the My Passport whose VCD you want to dismount, and then on the submenu, click Unmount CD.	39
Displaying the Status and Serial Number of the Drive	39
1. Click the WD SmartWare icon to display a list of drives.	39
2. Select the My Passport. The submenu displays the serial number of the drive, the space available (if the drive is unlocked), and other options.	39
3. If the WD SmartWare software has been installed and the drive is locked:	39
a. Click Unlock Drive.	39
b. Type the password you set up to unlock the software and click the Unlock button.	39
Unlocking the Drive Manually	40
WD SmartWare Software is Not Available	40
1. Double-click the WD SmartWare virtual CD on the desktop.	40
2. Double-click the DriveUnlock icon.	40
3. Enter your password and click the Unlock button. If you do not remember your password, click the arrow to the left of Password Hint to reveal the hint.	40
4. Click Unlock to unlock your drive.	40
5. At the Your drive is now unlocked prompt, click Exit to close the WD SmartWare Drive Unlock screen. The WD SmartWare Home screen displays.	40
Your Computer Is Woken From Sleep Mode	41
1. Right-click the WD SmartWare icon .	41
2. Select the drive and then Unlock Drive.	41
3. The WD SmartWare Drive Unlock screen displays. Enter your password and click the Unlock button.	41
Customizing Your Software Settings	41
Specifying a Different Retrieve Folder	42
Setting the Preferences Options	43
Customizing Your Drive Settings	44
Registering Your Drive	45
Setting the Drive Sleep Timer	46
Erasing Your Drive	46
Updating Your Software	47
Uninstalling the WD SmartWare Software	47
1. Double-click the WD SmartWare virtual CD on the desktop or WD SmartWare in the Applications list.	47
2. Click the extras folder and then the WD SmartWare Uninstaller folder.	47
3. Double-click the WD SmartWare Uninstaller icon to display a Western Digital pop-up screen.	47
Checking Drive Health	48
Using the Drive with Windows	50
Reformatting the Drive	50
Installing on Windows XP	51
1. After you physically connect the drive as shown in Figure 1 and Figure 2, the Found New Hardware Wizard screen displays. Click Cancel to bypass the wizard. The WD SmartWare software will install the appropriate driver for this drive.	51
Figure 14. Found New Hardware Wizard	51
2. If Autorun (AutoPlay) is disabled on your computer, install the software manually:	51
a. Open My Computer.	51
b. Double-click the WD SmartWare virtual CD, which is listed under Devices with Removable Storage.	51
c. Continue to “Getting Started With WD SmartWare Software” on page 9.	52
Installing on Windows Vista/Windows 7	52
1. If Autorun (AutoPlay) is enabled on your computer:	52
a. On the Found New Hardware screen, click Cancel.	52
Figure 15. Found New Hardware Screen	52
b. In the AutoPlay screen, click the Run WDSmartWare.exe button:	53
Figure 16. AutoPlay Screen	53
c. Continue to “Getting Started With WD SmartWare Software” on page 9.	53
2. If Autorun (AutoPlay) is disabled on your computer:	53
a. If the Found New Hardware screen (Figure 15 on page 47) appears, click Cancel.	53
b. Double-click the WD SmartWare virtual CD.	54
3. Continue to ““Getting Started With WD SmartWare Software” on page 9”.	54
Managing the Drive on Windows	54
Launching WD SmartWare Software	55
Checking Status and Temperature	55
Monitoring Icon Alerts	56
Disconnecting the Drive Safely	56
1. Right-click the WD SmartWare icon in the system tray, and then click Safely remove My Passport for Mac USB HDD. You may hear the drive power down as the Power LED flashes.	56
Uninstalling the WD SmartWare Software	56
Windows XP	56
1. Click Start > Control Panel.	56
2. Double-click Add or Remove Programs.	56
3. Select WD SmartWare and click Remove.	56
4. Click Yes at the Are you sure... prompt.	56
Windows Vista or Windows 7	56
1. Click Start > Control Panel.	56
2. Double-click Programs and Features.	56
3. Click WD SmartWare or the WD SmartWare icon and click Uninstall/Change at the top of the screen.	56
4. Click Yes at the Do you wish to proceed... prompt.	56
Troubleshooting	57
Installing, Partitioning, and Formatting the Drive	57
Frequently Asked Questions	57
Q: Why does the drive not power up?	57
A: Be sure the drive is plugged in to a power source. A special cable may be needed for computers with limited bus power. For more information in the U.S., visit our Web site at store.westerndigital.com. Outside the U.S., contact WD Technical Support...	57
Q: Why is the drive not recognized under My Computer or on the computer desktop?	57
A: If your system has a USB 2.0 PCI adapter card, be sure that its drivers are installed before connecting your WD USB 2.0 external storage product. The drive is not recognized correctly unless USB 2.0 root hub and host controller drivers are install...	57
Q: Why won't my computer boot when I connect my USB drive to the computer before booting?	57
A: Depending on your system configuration, your computer may attempt to boot from your WD portable USB drive. Refer to your system’s motherboard BIOS setting documentation to disable this feature or visit support.wdc.com and see Knowledge Base answ...	57
Q: Why is the data transfer rate slow?	57
A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 2.0 adapter card or a system that does not support USB 2.0.	57
Q: How do I determine whether or not my system supports USB 2.0?	57
A: Refer to your USB card documentation or contact your USB card manufacturer.	57
Q: What happens when a USB 2.0 device is plugged into a USB 1.1 port or hub?	57
A: USB 2.0 is backward-compatible with USB 1.1. When connected to a USB 1.1 port or hub, a USB 2.0 device operates at the USB 1.1 full speed of up to 12 Mbps. If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by installi...	57
Appendix	58
Regulatory Compliance	58
FCC Class B Information	58
ICES-003/NMB-003 Statement	58
Safety Compliance	58
CE Compliance For Europe	58
KCC Notice (Republic of Korea only)	58
Environmental Compliance (China)	59
Warranty Information	60
Obtaining Service	60
Limited Warranty	60
Index	61
A	61
B	61
C	61
D	61
E	61
F	61
H	61
I	61
K	61
L	61
M	61
O	61
P	61
Q	61
R	61
S	62
T	62
U	62
V	62