Xerox 7300DN User Guide - Page 97

Icons Not Changing Color According to Status

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Discover doesn't complete. The time required for the discover process varies with configuration options and number of printers to discover. For example, if selecting local IP Discover, allow time for polling the entire set of IP addresses within the subnet mask (even if they don't actually exist). To decrease length of time required by the Discover process, use the IP Address Range Discover configuration option. Multiple IP address ranges can be specified to minimize the amount of required polling. Status / Alarm Problems Icons Not Changing Color According to Status: 1. On Windows NT platforms, access the Services window from the Control Panel and verify that PrinterMap Status service has a status of "Started". If not, start it. 2. On Windows 95/98, verify that the PrinterMap Status icon appears in the system tray. If not, start the Status service by selecting the PrinterMap Status menu option under Start > Programs > Xerox PrinterMap. The Status service can also be started from the Service Control window. 3. Right-click on the printer's icon and select Check Status. This immediately updates printer status if a change is recognized. If the icon changes color, check the Status panel of the Configuration window to ensure the poll rate is set to a frequency matching expectations for printer status information update. If the icon does not change color, follow instructions given earlier in this chapter concerning incomplete Discover. Alarms Not Being Received in Alarm Log Window 1. Verify that the PrinterMap Status process is running as described in step one above. 2. Check the Alarms Configuration panel to ensure the "Log to File" option is selected for the alarm in question. The file [Drive]:\[Install Directory]\alarms.log contains these messages. 3. If lost communication with the printer is suspected (the printer is discovered initially but expected alarms are not received) follow instructions given earlier in this chapter concerning incomplete Discover. Alarms are not received from a printer whose present status is "Unknown". Alarm Reads "Invalid Alarm Value from Printer" The information being returned by the printer is not consistent with expectations. These issues must be addressed by the printer manufacturer. No Pop-ups or Application Launches Occurring Go to the Service Manager and verify that "Allow service to interact with desktop" is selected for PrinterMap Status. PrinterMap User Guide 81

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PrinterMap User Guide
81
Discover doesn't complete.
The time required for the discover process varies with configuration options and
number of printers to discover. For example, if selecting local IP Discover, allow
time for polling the entire set of IP addresses within the subnet mask (even if they
don't actually exist). To decrease length of time required by the Discover process,
use the IP Address Range Discover configuration option. Multiple IP address
ranges can be specified to minimize the amount of required polling.
Status / Alarm Problems
Icons Not Changing Color According to Status:
1.
On Windows NT platforms, access the Services window from the Control
Panel and verify that PrinterMap Status service has a status of “Started”. If
not, start it.
2.
On Windows 95/98, verify that the PrinterMap Status icon appears in the
system tray. If not, start the Status service by selecting the PrinterMap Status
menu option under Start > Programs > Xerox PrinterMap. The Status service
can also be started from the Service Control window.
3.
Right-click on the printer’s icon and select Check Status. This immediately
updates printer status if a change is recognized. If the icon changes color,
check the
Status
panel of the
Configuration window
to ensure the poll rate is set to
a frequency matching expectations for printer status information update. If the
icon does not change color, follow instructions given earlier in this chapter
concerning incomplete Discover.
Alarms Not Being Received in Alarm Log Window
1.
Verify that the PrinterMap Status process is running as described in step one
above.
2.
Check the Alarms Configuration panel to ensure the "Log to File" option is
selected
for
the
alarm
in
question.
The
file
[Drive]:\[Install
Directory]\alarms.log
contains these messages.
3.
If lost communication with the printer is suspected (the printer is discovered
initially but expected alarms are not received) follow instructions given earlier
in this chapter concerning incomplete Discover. Alarms are not received from
a printer whose present status is "Unknown".
Alarm Reads “Invalid Alarm Value from Printer”
The information being returned by the printer is not consistent with expectations.
These issues must be addressed by the printer manufacturer.
No Pop-ups or Application Launches Occurring
Go to the Service Manager and verify that “Allow service to interact with
desktop” is selected for PrinterMap Status.