Xerox 7300DN User Guide - Page 98

Reporting Problems, Standard Reporting Reports, Error Messages

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NOTE: These actions only occur when the printer's error condition first changes to prevent flooding with popup windows. Pop-up alarm notification only occurs once per new alarm condition. If the condition persists into the next status poll, there is no pop-up notification. Reporting Problems On Windows NT platforms, access the Services window from the Control Panel and verify that PrinterMap Reporting service has a status of "Started". If not, start it. On Windows 95/98, verify that the PrinterMap Reporting icon appears in the system tray. If not, start the Reporting service by selecting the PrinterMap Reporting menu option under Start > Programs > Xerox PrinterMap. The Reporting Service can also be started from the Service Control window. Unable to Open File error Month/Day/Ye ar/ Hour option(s) are not selectable Standard Reporting Reports XPC010: Unable to open file: [Drive]:\[Install Directory]\data\accinfo\ nnnnnnnnnnn.zzz where nnnnnnnnnnnn represents a physical address and zzz represents a 3-letter vendor code. This occurs when starting the PrinterMap Reporting process and reporting data is not collected for that printer. Click OK to acknowledge this warning. Check Reports Configuration panel to ensure data is collected for the type of report generated. For example, if poll rate is set to "Daily" it is not possible to generate an "Hourly" report with existing data. Error Messages XPC000 The following is a list of PrinterMap error messages logged to [Drive]:\[Install Directory]\pmap.log. This list recommends actions and lists system action that is taken by PrinterMap. Common PrinterMap Error Messages Text $process initialization successful. Variables $process - a PrinterMap executable Description The process successfully completed all initialization. System Action None. PrinterMap User Guide 82

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PrinterMap User Guide
82
NOTE:
These actions only occur when the printer’s error condition first changes
to prevent flooding with popup windows. Pop-up alarm notification only
occurs once per new alarm condition. If the condition persists into the
next status poll, there is no pop-up notification.
Reporting Problems
On Windows NT platforms, access the Services window from the Control Panel
and verify that PrinterMap Reporting service has a status of "Started". If not, start
it.
On Windows 95/98, verify that the PrinterMap Reporting icon appears in the
system tray. If not, start the Reporting service by selecting the PrinterMap
Reporting menu option under
Start > Programs > Xerox PrinterMap
. The
Reporting Service can also be started from the Service Control window.
Standard Reporting Reports
XPC010: Unable to open file:
[Drive]:\[Install Directory]\data\accinfo\
nnnnnnnnnnn.zzz
where nnnnnnnnnnnn represents a physical address and zzz
represents a 3-letter vendor code. This occurs when starting the PrinterMap
Reporting process and reporting data is not collected for that printer. Click OK to
acknowledge this warning.
Check Reports Configuration panel to ensure data is collected for the type of
report
generated. For example, if poll rate is set to "Daily" it is not possible to
generate an "Hourly" report with existing data.
Error Messages
The following is a list of PrinterMap error messages logged to
[Drive]:\[Install
Directory]\pmap.log
. This list recommends actions and lists system action that is
taken by PrinterMap.
Common PrinterMap Error Messages
Text
$process initialization successful.
Variables
$process - a PrinterMap executable
Description
The process successfully completed all initialization.
System Action
None.
Unable to
Open File
error
Month/Day/Ye
ar/ Hour
option(s) are
not selectable
XPC000