1993 Chevrolet Camaro Owner's Manual - Page 320

Cuslomer Assistance Information GM Participation in Better Business Bureau mediation/arbitration program called BBB AUTO LINE. This MediationlArbitration administered by theprogmm is Better Council of Business Bureaus through local Better Program* General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program, Our experience has shown that the Customer Satisfaction Procedure described earlier in this part has been very successful in achieving customer satisfaction. However, if you have not been substantially satisfied, Chevrolet wants you to be aware of GM's voluntary participation in a no-charge Business Bureaus. The program can resolve individual disputes involving vehicle repairs and the interpretation of your New Vehicle Limited Warranty. We prefer that you not resort to BBB AUTO LINE until after a final decision is made under the Customer Satisfaction Procedure. However, you may file a claim at any time by contacting your local Better Business Bureau (BBB) at the following toll-free number: 1-800-955-5 100. For further information about filing a claim. you may also write to: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington. VA 22203 In order to file a claim, you will have to provide your name and address, the vehicle identification number (VIN) of your vehicle. and a statement of the nature of your complaint. BBB staff may try to help resolve your dispute through mediation. If mediation is not successful. or if you do not wish to participate i n