1993 Chevrolet Camaro Owner's Manual - Page 321

mediation, eligible customers may present their case to an impartial third-party arbitrator at an informal hearing. The arbitrator will render a decision in your case, which you may accept or reject. If you accept a valid arbitrator decision. G M will be bound by that decision. The entire dispute settlement process should ordinarily take about 40 days from the time you file your complaint to the time a decision is rendered (or 47 days if you did not first contact your dealer or Chevrolet). We encourage you to use this program before or instead of resorting to the courts. We believe it offers advantages over courts in most jurisdictions because it is fast. free of charge, and informal (lawyers are not usually present, although you may retain one at your expense if you choose). Arbitrators make decisions based on the principles of fairness and equity. and are not required to duplicate the functions of courts by strictly applying state or federal law. If you wish to go to court. however, we do not require that you first file a claim with BBB AUTO LINE** unless state law provides otherwise. Whatever your preference may be, remember that if you are unhappy with the results of BBB AUTO LINE, you can still go to courl because an arbitrator's decision is binding on GM but not on you, unless you accept it. Eligibility is limited by vehicle age/mileage and other factors. For further information concerning the program, call the B B B at 1-800-955-5100. You may also call the Chevrolet Customer Assistance Center. '%This program may not be available in all states. depending on state law. Canadian owners refer to your warranty booklet. **Some states may require that you file a claim with BBB AUTO LINE before resorting to state-operated procedures (including court). 317999