2014 Ford Expedition Owner Manual Printing 1 - Page 425

424 Issue SYNC does not understand what I am saying. SYNC® Voice command issues Possible cause(s) Possible solution(s) • You may be using • Review the Phone voice the wrong voice commands and the Media voice commands, OR commands at the beginning of their • You may be respective sections. speaking too soon • Be aware that SYNC's or at the wrong microphone is either in your rear time. view mirror or in the headliner just above the windshield. • You may be using • Review the media voice the wrong voice commands at the beginning of the commands, OR media section. • You may not be • Say the song or artist exactly as saying the name listed. If you say, "Play Artist exactly as it is Prince", the system does not play saved, OR music by Prince and the Revolution • The system may or Prince and the New Power not be reading the Generation. name the same way • Make sure you are saying the you are saying it. complete title, such as "California remix featuring Jennifer Nettles". • If the songs are saved in all CAPS, you have to spell them. LOLA requires you to say, "Play L-O-L-A". • Do not use special characters in the title as the system does not recognize them. SYNC does not understand the name of a song or artist. 2014 Expedition (exd) Owners Guide gf, 1st Printing, June 2013 USA (fus)