2014 Ford Expedition Owner Manual Printing 1 - Page 426

SYNC® Issue SYNC does not understand or is calling the wrong contact when I want to make a call. 425 Voice command issues Possible cause(s) Possible solution(s) • You may be using • Review the phone voice the wrong voice commands at the beginning of the commands, OR phone section. • You may not be • Make sure you are saying the saying the name contacts exactly as listed. For exactly as it is example, if a contact is saved as saved, OR Joe Wilson, say "Call Joe Wilson". • Contacts in your • The system works better if you phonebook may be list full names, such as "Joe Wilson" very short and rather than "Joe". similar, or they may • Do not use special characters contain special such as 123 or ICE, as the system characters, OR does not recognize them. • Your phonebook • If contacts are saved in CAPS, contacts may be you have to spell them. JAKE saved in CAPS. requires you to say, "Call J-A-K-E". AppLink Possible cause(s) • Your device may not support the AppLink feature, OR • The application does not support AppLink., OR • If you have an iPhone, it may not be plugged in, OR • Your phone may not be paired or connected. issues Possible solution(s) • Check the website for compatible devices and applications. • Make sure your device is paired and connected. If you have an iPhone, make sure it is plugged in using the USB and that the application is running in the foreground. Issue SYNC does not find any mobile apps that are on my phone. 2014 Expedition (exd) Owners Guide gf, 1st Printing, June 2013 USA (fus)