1998 Oldsmobile Aurora Owner's Manual - Page 352
1998 Oldsmobile Aurora Manual
Page 352 highlights
Customer Satisfaction Procedure Oldsmobile retailers have the facilities, trained technicians and up-to-date information to promptly address any concerns you may have. However, if a concern has not been resolved to your complete satisfaction, take the following steps: STEP ONE -- Discuss your concern with a member of retail facility management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the retailfacility or the general manager. 8-2
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 |
Customer
Satisfaction
Procedure
Oldsmobile retailers have
the
facilities, trained
technicians and up-to-date information to promptly
address any concerns you
may have. However,
if
a
concern has not been resolved to your complete
satisfaction, take the
following
steps:
STEP
ONE
--
Discuss your concern with a member
of retail facility management. Normally, concerns
can
be quickly resolved at that level.
If
the matter has
already been reviewed with the
sales, service or parts
manager, contact the owner of the
retail facility or the
general manager.
8-2