1998 Oldsmobile Aurora Owner's Manual - Page 357

GM Participation inan Alternative Dispute Resolution Program This program is available all 50 states and the District in of Columbia. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information onthe Canadian MotorVehicle Arbitration Plan (CAMVAP). General Motors reserves the right to change eligibility limitations and/or discontinue its to participation in this program. Both Oldsmobile and your Oldsmobile retailer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, a if situation arises where youfeel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlierin this section is very successful. There may be instances where an impartial third party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation the New of Vehicle Limited Warranty. To assist in resolving these disagreements, Oldsmobilevoluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. This program is available free of charge to customers whocurrently own or lease a GM vehicle. If you are not satisfied after followingthe Customer Satisfaction Procedure,you may contact the BBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203- 1804 Telephone: 1-800-955-5100 To file a claim, you will be asked to plrovide ylour name and address, your Vehicle Identification Number (VIN) and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors.