1998 Oldsmobile Aurora Owner's Manual - Page 354

For prompt assistance, please have the following information available to give the Customer Assistance Representative: Your name, address, home and business telephone numbers Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.) Retail facility name and location Vehicle delivery date and present mileage Nature of concern We encourage you to call usso we can give your inquiry prompt attention. However, if you wish to write Oldsmobile, address your inquiry to: Customer Assistance Representative Oldsmobile Customer Assistance Network 16 E. Judson Street P.O. Box 436006 Pontiac, MI 48343-6006 In Canada, write to: General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, OntarioL1H 8P7 Refer to your Warranty and Owner Assistance Information booklet for addressesof GM Overseas offices. When contacting Oldsmobile, please rememberthat your concern will likely be resolved in the retail facility, using the retailer's facilities, equipment and personnel. That iswhy we suggestyou follow Step One first you if have a concern. Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Oldsmobile has TTY equipment available its at Customer Assistance Network. Any TTY user can communicate with Oldsmobile by dialing: 1-800-833-OLDS. (TTY users in Canada can dial 1-800-263-3830.) 8-4