1993 Pontiac Bonneville Owner's Manual - Page 299

Customer Assistance Information STEP ONE: Discuss your concern with For prompt assistance, please have the following information available to give a member of dealership management. the Customer Assistance Representative: Complaints can often be quickly resolved at that level. Ifthe matter has Your name, address, telephone already been reviewed with the Sales, number Service, or Parts Manager, contact the Vehicle Identification Number (This is owner of Customer Satisfaction Procedure Manager. the dealership or the General available from the vehicle registration or title, or the plate attached to the left Your satisfaction and goodwill are STEP TWO: If after contacting a top of the instrument panel and visible important to your dealer and Pontiac. member of Dealership Management, it through the windshield.) Normally, any concern with the sales appears your concern cannot be resolved transaction or the operation of your Dealership name and location vehicle will be resolvedby your dealer's by the dealership without further help, Vehicle delivery date and present contact the Pontiac Customer Assistance Sales or Service Departments. mileage Center by calling 1-800-PM CARES. In Sometimes, however, despite the best Canada, contact GM of Canada Nature of concern intentions of all concerned, Customer Assistance Centre in Oshawa misunderstandings can occur. If your concern has not been resolved to your by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). satisfaction, the following steps should In Mexico, call (525) 254-3777. In be taken: Puerto Rico or U.S. Virgin Islands, call 1-809-763-1315. In all other overseas locations, contact GM International Export Sales in Canada by calling 1-416-644-4112. ... 298