1993 Pontiac Bonneville Owner's Manual - Page 302

time you file your complaint to the time a decision is rendered (or days if you 47 did not first contact your dealer or Pontiac) . We encourage you to use this program before or insteadof resorting to the courts. We believe it offers advantages over courts in most jurisdictions because it is fast, freeof charge, and informal (lawyers are not usually present, although you may retain one at your expense if you choose). Arbitrators make decisions based onthe principles of fairness and equity, and are not required to duplicate the functions of courts by strictly applying state or federal law. If you wish to go to court, however, we do not require thatyou first file a claim with BBB AUTO LINE** unless state law provides otherwise. Whatever your preferencemay be, remember that if you are unhappy with the results of BBB AUTO LINE, you can still go to court because an arbitrator's decision is binding on GM but not on you, unless you acceptit. Eligibility is limited by vehicle agehileage and other factors. For further information concerning the program, call the BBB at 1-800-955-5100. You may also call the Pontiac Customer Assistance Center. * This program may not be available in all states, depending on state law. Canadian owners referto your warranty booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. ** Some states may require thatyou$le a claim with BBB AUTO LINE before resorting to state-operated procedures (including court). 301 ...