Apple MB417LL User Guide - Page 40

Any new hardware such as additional memory or a peripheral that you connected

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Occasionally you may have problems while working with your iMac. Read on for troubleshooting tips to try when you have a problem. You can also find more troubleshooting information in Mac Help or on the iMac Service & Support website at www.apple.com/support/imac. If you experience a problem working with your iMac, there is usually a simple and quick solution. If you encounter a problem, try to make a note of what you did before the problem occurred. This can help you narrow down the possible causes of the problem and then find the answers you need. Things to note include: Â The applications you were using when the problem occurred. Problems that occur only with a specific application may indicate that the application is not compatible with the Mac OS version installed on your computer. Â Any software that you recently installed. Â Any new hardware (such as additional memory or a peripheral) that you connected or installed. WARNING: Do not attempt to open your iMac except to install memory. If your iMac needs service, see "Learning More, Service, and Support" on page 51 for information about how to contact an Apple Authorized Service Provider or Apple for service. Your iMac doesn't have any user-serviceable parts, except the memory. 40 Chapter 4 Problem, Meet Solution

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40
Chapter 4
Problem, Meet Solution
Occasionally you may have problems while working with your iMac. Read on for
troubleshooting tips to try when you have a problem. You can also find more
troubleshooting information in Mac Help or on the iMac Service & Support website at
www.apple.com/support/imac.
If you experience a problem working with your iMac, there is usually a simple and
quick solution. If you encounter a problem, try to make a note of what you did before
the problem occurred. This can help you narrow down the possible causes of the
problem and then find the answers you need. Things to note include:
Â
The applications you were using when the problem occurred. Problems that occur
only with a specific application may indicate that the application is not compatible
with the Mac OS version installed on your computer.
Â
Any software that you recently installed.
Â
Any new hardware (such as additional memory or a peripheral) that you connected
or installed.
WARNING:
Do not attempt to open your iMac except to install memory. If your iMac
needs service, see “Learning More, Service, and Support” on page 51 for information
about how to contact an Apple Authorized Service Provider or Apple for service.
Your iMac doesn’t have any user-serviceable parts, except the memory.