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Brother International HL-3075CW Users Manual - English - Page 146

Troubleshooting, Identifying your problem

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6 Troubleshooting 6 You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem First, check the following:  The AC power cord is connected properly and the printer is turned on.  All of the protective parts have been removed.  The toner cartridges and drum units are installed properly.  The top and back covers are fully closed.  Paper is inserted properly in the paper tray.  The interface cable is securely connected to the printer and the computer.  The correct driver for the printer has been chosen and is installed.  The computer is set up to connect to the correct printer port. Printer does not print: If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below.  LCD Messages (See LCD messages on page 142.)  Paper handling (See Paper handling on page 145 and Paper jams and how to clear them on page 146.)  Other problems (See Other problems on page 161.) Pages are printed, but there are problems with:  Print quality (See Improving the print quality on page 153.)  Printout is incorrect (See Solving print problems on page 160.) 6 6 6 6 6 141

Section	Page
USER’S GUIDE HL-3045CN HL-3075CW	1
Symbols and conventions used in the documentation	2
Table of Contents	3
1 Printing Methods	6
About paper	6
Type and size of paper	6
Recommended paper	7
Types of envelopes	8
Unprintable area	9
Printing methods	10
Printing on plain paper	10
Printing on plain paper from the paper tray	10
Printing on plain paper or bond paper from the Manual feed slot	14
Printing on thick paper, labels and envelopes	18
Duplex printing	23
Guidelines for printing on both sides of the paper	23
Manual duplex printing	24
Manual duplex printing from the paper tray	24
Manual duplex printing from the manual feed slot	25
Paper orientation for manual duplex printing	27
Booklet printing (for Windows® printer driver)	27
Printing photos from a digital camera (HL-3075CW only)	28
PictBridge requirements	28
Setting your digital camera	28
Printing images	29
Connecting a camera as a storage device	29
DPOF printing	30
Printing images with Secure Function Lock 2.0 enabled (HL-3075CW only)	30
Printing data from a USB flash memory drive with direct print (HL-3075CW only)	32
Supported file formats	32
Direct Print default settings	32
Creating a PRN or PostScript® 3™ (HL-3075CW only) file for direct printing	33
Printing data directly from the USB flash memory drive	34
Printing data directly from the USB flash memory drive with Secure Function Lock 2.0 enabled (HL-3075CW only)	35
2 Driver and Software	37
Printer driver	37
Features in the printer driver (for Windows®)	40
Basic tab	40
Paper Size	41
Orientation	41
Copies	41
Media Type	41
Print Quality	42
Color/Mono	42
Settings Dialog	43
Multiple Page	43
Manual Duplex / Booklet	44
Paper Source	44
Advanced tab	45
Scaling	45
Reverse Print	45
Use Watermark	46
Header-Footer Print	46
Toner Save Mode	46
Secure Print	46
Administrator	47
User Authentication (HL-3075CW only)	47
Other Print Options	48
Color Calibration	48
Use Reprint	48
Sleep Time	48
Improve Print Output	49
Tray Settings tab	50
Support	51
Using the custom monochrome printer driver (for Windows®)	52
Using the BR-Script3 printer driver (PostScript® 3™ language emulation for Windows®) (HL-3075CW only)	53
Printing Preferences	53
Advanced options	55
Ports tab	59
Features in the printer driver (for Macintosh)	60
Choosing page setup options	60
Choosing printing options	61
Cover Page	62
Layout	62
Secure Print	63
Print Settings	64
Manual Duplex Printing	68
Status Monitor	69
Using the BR-Script3 printer driver (Post Script® 3™ language emulation for Macintosh) (HL-3075CW only)	70
Installing the BR-Script3 printer driver	70
Uninstalling the printer driver	74
Printer driver for Windows®	74
Printer driver for Macintosh	75
Software	76
Software for networks	76
BRAdmin Light	76
BRAdmin Professional 3 (for Windows®)	76
Web BRAdmin (for Windows®)	76
BRPrint Auditor (for Windows®)	77
Web Based Management (web browser)	77
Driver Deployment Wizard (for Windows®)	77
About emulation modes (HL-3075CW only)	78
Automatic emulation selection (HL-3075CW only)	78
Automatic interface selection	78
3 Control Panel	79
Control panel	79
Buttons	79
Go	80
Cancel	80
Secure Print	80
+ or - button	80
Moving through menus on the LCD	80
Entering numbers	80
Back	81
OK	81
LEDs	81
LCD	81
Back light (HL-3075CW only)	82
LCD messages	82
Printer status messages	82
Reprinting documents	83
Reprinting the last job	83
How to reprint the last job	83
Deleting the last job	84
Canceling the reprint job	84
Printing Secure data	84
Secure data	84
How to print Secure data	84
Deleting secure data	85
Canceling the secure data job (printing secure data)	85
Using the control panel LCD menu	86
For example: If you want to choose the paper size for Tray 1, as follows.	86
Menu table	87
Example of changing a menu setting	97
Default settings	98
Network default settings	98
Factory Reset	98
Settings Reset	99
Frequency	100
Calibration	100
Auto Registration	101
Manual Registration	102
Print Chart	102
Set Registration	102
4 Option	103
SO-DIMM	103
Installing extra memory	104
5 Routine Maintenance	106
Replacing the consumable items	106
Toner cartridges	108
Toner Low message	108
Replace Toner message	108
Replacing the toner cartridges	109
Drum units	116
Drum End Soon messages	116
Replace Drum messages	117
Replacing the drum units	117
Belt unit	122
Belt End Soon message	122
Replace Belt message	122
Replacing the belt unit	122
Waste toner box	126
WT Box End Soon message	126
Replace WT Box message	126
Replacing the waste toner box	127
Cleaning	132
Cleaning the outside of the printer	132
Cleaning the LED head	134
Cleaning the corona wires	135
Cleaning the drum unit	138
Cleaning the paper pick-up roller	144
6 Troubleshooting	146
Identifying your problem	146
LCD messages	147
Paper handling	150
Paper jams and how to clear them	151
Jam Tray 1 (Paper jam inside the paper tray)	152
Jam Rear (Paper jam behind the back cover)	153
Jam Inside (Paper jam inside the printer)	155
Improving the print quality	158
Solving print problems	165
Network problems	165
Other problems	166
For Macintosh with USB	166
BR-Script 3 (HL-3075CW only)	166
Appendix A	167
Printer specifications	167
Engine	167
Controller	168
Software	169
Direct Print feature	169
Control panel	170
Paper handling	170
Media specifications	170
Supplies	171
Dimensions / weights	171
Other	172
Computer requirements	173
Important information for choosing your paper	174
Symbol and character sets (HL-3075CW only)	177
How to use Web Based Management (web browser)	177
Symbol and character sets list	178
Quick reference for bar code control commands (HL-3075CW only)	180
Print bar codes or expanded characters	180
Definition of parameters	180
Bar code mode	180
Bar code, expanded character, line block drawing and box drawing	181
Bar code	181
Bar code human readable line ON or OFF	181
Quiet zone	182
Bar code, expanded character unit, line block drawing and box drawing	182
Bar code, expanded character, line block drawing and box drawing offset in X-axis	182
Bar code & expanded character offset in Y-axis	182
Bar code, expanded character, line block drawing and box drawing height	183
Expanded character width, line block drawing and box drawing	183
Expanded character rotation	183
Bar code data start	183
Box drawing	185
Line block drawing	185
Expanded character data start	185
Libtiff Copyright and License	188
Appendix B (for Europe and Other Countries)	189
Brother numbers	189
Appendix C (for USA and Canada)	190
Brother numbers	190