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Brother International MFC-J430w Users Manual - English - Page 85

Handling Incoming Calls, Copying Difficulties, Sending Faxes - scanner resolution

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Troubleshooting Sending Faxes (continued) Difficulty Poor fax send quality. Vertical black lines when sending. Suggestions Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner uu page 52.) Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner uu page 52.) Handling Incoming Calls Difficulty The machine "hears" a voice as a CNG Tone. Sending a fax call to the machine. Custom features on a single line. Suggestions If Easy Receive is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax-receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy Receive uu page 32.) If you answered on an extension telephone, press your Fax Receive Code (the factory setting is l 5 1). If you answered on the external telephone (connected to the EXT. jack), press Start to receive the fax. When your machine answers, hang up. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes. For example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate telephone line with no custom features is recommended. Copying Difficulties Difficulty Suggestions Poor copy results when using the Try using the scanner glass. (See Using the scanner glass uu page 22.) B ADF. Vertical black lines or streaks appear in copies. Vertical black lines or streaks on copies are typically caused by dirt or correction fluid on the scanner. Clean the glass strip and scanner glass and the white bar and white plastic above them. (See Cleaning the scanner uu page 52.) Copies are blank. Make sure you are loading the document properly. (See Loading documents uu page 21.) Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass. Reposition the document and try again. 71

Section	Page
BASIC USER’S GUIDE MFC-J425W MFC-J430W MFC-J435W	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find it?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary	16
Viewing Documentation	16
Viewing Documentation (Windows®)	16
Viewing Documentation (Macintosh)	16
How to find Scanning instructions	17
How to find Network setup instructions	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
LCD screen	22
Basic Operations	23
2 Loading paper	24
Loading paper and other print media	24
Loading envelopes and postcards	27
About envelopes	27
Loading envelopes and postcards	27
Printable area	29
Paper settings	30
Paper Type	30
Paper Size	30
Acceptable paper and other print media	31
Recommended print media	31
Handling and using print media	32
Paper capacity of the output paper tray cover	32
Choosing the right print media	33
Paper type and size for each operation	33
Paper weight, thickness and capacity	34
3 Loading documents	35
How to load documents	35
Using the ADF	35
Document Sizes and Weights	35
How to load documents	35
Using the scanner glass	36
Document Sizes Supported	36
How to load documents	36
Unscannable area	37
4 Sending a fax	38
How to send a fax	38
Stop faxing	40
Setting scanner glass size for faxing	40
Color fax transmission	40
Canceling a fax in progress	40
Transmission Verification Report	40
5 Receiving a fax	42
Receive Modes	42
Choose the correct Receive Mode	42
Using Receive Modes	44
Fax Only	44
Fax/Tel	44
Manual	44
External TAD	44
Receive Mode settings	45
Ring Delay	45
F/T Ring Time (Fax/Tel mode only)	45
Easy Receive	46
If Easy Receive is On:	46
If Easy Receive is Off:	46
6 Telephone services and external devices	47
Telephone services	47
Voice Mail	47
Distinctive Ring	48
What does your telephone company's “Distinctive Ring” do?	48
What does Brother's “Distinctive Ring” do?	48
Do you have Voice Mail?	48
Before you choose the ring pattern to register	48
Registering the Distinctive Ring pattern	49
Turning off Distinctive Ring	49
Connecting an external TAD (telephone answering device)	50
Connections	51
Recording an outgoing message (OGM) on an external TAD	51
Multi-line connections (PBX)	52
External and extension telephones	52
Connecting an external or extension telephone	52
Using external and extension telephones	53
If you answer a call and no one is on the line:	53
Using a non-Brother cordless external telephone	53
Using remote codes	53
Fax Receive Code	53
Telephone Answer Code	53
Changing the remote codes	54
7 Dialing and storing numbers	55
How to dial	55
Manual dialing	55
Speed Dialing	55
Search	55
Fax Redial	56
Storing numbers	56
Storing a pause	56
Storing Speed Dial numbers	57
Changing Speed Dial names or numbers	57
8 Making copies	58
How to copy	58
Stop copying	58
Copy settings	59
Paper Options	59
Paper Type	59
Paper Size	59
9 How to print from a computer	60
Printing a document	60
10 How to scan to a computer	61
Scanning a document	61
Scanning using the SCAN key	61
Scanning using a scanner driver	62
Scanning using the ControlCenter	62
A Routine maintenance	63
Replacing the ink cartridges	63
Cleaning and checking the machine	66
Cleaning the scanner	66
Cleaning the print head	67
Checking the print quality	67
Checking the print alignment	68
B Troubleshooting	69
Error and Maintenance messages	69
Error animation	74
Transferring your faxes or Fax Journal report	74
Transferring faxes to another fax machine	74
Transferring the Fax Journal report to another fax machine	74
Document jam	75
Document is jammed in the top of the ADF unit	75
Document is jammed inside the ADF unit	75
Printer jam or paper jam	76
Troubleshooting	79
If you are having difficulty with your machine	79
Dial Tone	88
Telephone line interference / VoIP	88
Machine Information	89
Checking the serial number	89
Reset functions	89
How to reset the machine	89
C Menu and features	90
On-screen programming	90
Menu table	91
Entering Text	104
Inserting spaces	104
Making corrections	104
Repeating letters	104
Special characters and symbols	105
D Specifications	106
General	106
Print media	108
Fax	109
Copy	110
Scanner	111
Printer	112
Interfaces	113
Computer requirements	114
Consumable items	115
Network (LAN)	116
Index	117

Match case Limit results 1 per page

Troubleshooting

Poor fax send quality.

Try changing your resolution to

Fine

S.Fine

. Make a copy to check your

machine's scanner operation. If the copy quality is not good, clean the scanner.

(See

Cleaning the scanner

page 52.)

Vertical black lines when sending.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip. Clean the glass strip. (See

Cleaning the scanner

page 52.)

Handling Incoming Calls

Difficulty

Suggestions

The machine “hears” a voice as a

CNG Tone.

If Easy Receive is set to On, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax-receiving tones. Deactivate the machine by pressing

Stop/Exit

. Try avoiding this problem by turning Easy Receive to Off.

(See

Easy Receive

page 32.)

Sending a fax call to the machine.

If you answered on an extension telephone, press your Fax Receive Code (the

factory setting is

). If you answered on the external telephone (connected to

the EXT. jack), press

Start

to receive the fax. When your machine answers, hang

up.

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or

other custom feature on a single telephone line with your machine, it may create

a problem sending or receiving faxes.

For example:

If you subscribe to Call Waiting or some other custom service and

its signal comes through the line while your machine is sending or receiving a fax,

the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error

Correction Mode) feature should help overcome this problem. This condition is

related to the telephone system industry and is common to all devices that send

and receive information on a single, shared line with custom features. If avoiding

a slight interruption is crucial to your business, a separate telephone line with no

custom features is recommended.

Copying Difficulties

Difficulty

Suggestions

Poor copy results when using the

ADF.

Try using the scanner glass. (See

Using the scanner glass

page 22.)

Vertical black lines or streaks

appear in copies.

Vertical black lines or streaks on copies are typically caused by dirt or correction

fluid on the scanner. Clean the glass strip and scanner glass and the white bar and

white plastic above them. (See

Cleaning the scanner

page 52.)

Copies are blank.

Make sure you are loading the document properly. (See

Loading documents

page 21.)

Fit to Page does not work properly.

Make sure the document is not skewed on the scanner glass.

Reposition the document and try again.

Sending Faxes

(continued)

Difficulty

Suggestions