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Brother International MFC-J6510DW Users Manual - English - Page 87

B Troubleshooting, Error and Maintenance messages - color inkjet printer

UPC - 012502626626

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B Troubleshooting B Error and Maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the problem and shows a message. The most common error and maintenance messages are shown below. You can correct most errors and clear routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Error Message B&W Print Only Replace Ink Cause Action One or more of the color ink cartridges have reached the end of their life. You can use the machine in black & white mode for approximately four weeks depending on the number of pages you print. While this message appears on the LCD, each operation works in the following way: Replace the ink cartridges. (See Replacing the ink cartridges on page 67.) If you unplug the machine, or take out the ink cartridge, you cannot use the machine until you change to a new ink cartridge.  Printing If you click Grayscale in the Advanced tab of the printer driver you can use the machine as a black & white printer.  Copying If the paper type is set to Plain Paper you can make copies in black & white. Duplex copy is not available when this message appears.  Faxing B If the paper type is set to Plain Paper or Inkjet Paper, the machine will receive and print the faxes in black & white. If a sending machine has a color fax, the machine's "handshake" will ask that the fax be sent as black & white. If the paper type is set to Other Glossy, Brother BP71 or Brother BP61 the machine will stop all print operations. 73

Section	Page
BASIC USER’S GUIDE MFC-J6510DW MFC-J6710DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find it?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide and Network Glossary	16
Viewing Documentation	16
How to find Scanning instructions	17
How to find Network setup instructions	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
LCD screen	23
Basic Operations	24
2 Loading paper	25
Loading paper and other print media	25
Loading paper in paper tray #1	25
Loading paper in paper tray #2 (MFC-J6710DW only)	28
Loading paper in the manual feed slot	32
Loading envelopes and postcards	34
About envelopes	34
Loading envelopes and postcards	34
Printable area	36
Paper settings	37
Paper Size and Type (MFC-J6510DW)	37
Paper Type	37
Paper Size	37
Paper Size and Type (MFC-J6710DW)	38
Tray use in Copy mode (MFC-J6710DW only)	38
Tray use in Fax mode (MFC-J6710DW only)	39
Secure Paper Feed mode for Ledger size Short Grain Paper	39
Acceptable paper and other print media	40
Recommended print media	40
Handling and using print media	41
Labels	41
Types of labels to avoid	41
Paper capacity of the output paper tray cover	41
Choosing the right print media	42
Paper type and size for each operation	42
Paper capacity of the paper trays	43
Paper weight and thickness	43
3 Loading documents	44
How to load documents	44
Using the ADF	44
Document Sizes Supported	44
How to load documents	44
Using the scanner glass	45
Document Sizes Supported	45
How to load documents	45
Scannable area	46
4 Sending a fax	47
How to send a fax	47
Stop faxing	48
Setting scanner glass size for faxing	49
Color fax transmission	49
Canceling a fax in progress	49
How to preview an outgoing fax	49
Transmission Verification Report	50
5 Receiving a fax	51
Receive Modes	51
Choose the correct Receive Mode	51
Using Receive Modes	53
Fax Only	53
Fax/Tel	53
Manual	53
External TAD	53
Receive Mode settings	54
Ring Delay	54
F/T Ring Time (Fax/Tel mode only)	54
Easy Receive	55
If Easy Receive is On:	55
If Easy Receive is Off:	55
Fax Preview (Black & White only)	55
How to preview a received fax	55
Setting Fax Preview	55
Using Fax Preview	55
How to delete all faxes in the list	56
How to print all faxes in the list	56
6 Telephone services and external devices	57
Telephone services	57
Voice Mail	57
Distinctive Ring	58
What does your telephone company's “Distinctive Ring” do?	58
What does Brother's “Distinctive Ring” do?	58
Do you have Voice Mail?	58
Before you choose the ring pattern to register	58
Registering the Distinctive Ring pattern	59
Turning off Distinctive Ring	59
Connecting an external TAD (telephone answering device)	60
Connections	61
Recording an outgoing message (OGM) on an external TAD	61
Multi-line connections (PBX)	62
External and extension telephones	62
Connecting an external or extension telephone	62
Using external and extension telephones	63
If you answer a call and no one is on the line:	63
Using a non-Brother cordless external telephone	63
Using remote codes	63
Fax Receive code	63
Telephone Answer Code	63
Changing the remote codes	64
7 Dialing and storing numbers	65
How to dial	65
Manual dialing	65
One Touch Dialing	65
Speed Dialing	65
Search	66
Fax Redial	66
Storing numbers	67
Storing a pause	67
Storing One Touch Dial numbers	67
Storing Speed Dial numbers	68
Changing One Touch or Speed Dial names or numbers	68
8 Making copies	70
How to copy	70
Stop copying	70
Copy settings	71
Paper Options	71
Paper Type	71
Paper Size	71
Tray Select (MFC-J6710DW only)	72
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive	73
PhotoCapture Center™ operations	73
Using a memory card or USB Flash memory drive	73
Getting started	74
Print Images	76
View Photos	76
PhotoCapture Center™ print settings	76
How to scan to a memory card or USB Flash memory drive	77
10 How to print from a computer	79
Printing a document	79
11 How to scan to a computer	80
Scanning a document	80
Scanning using the scan key	80
Scanning using a scanner driver	80
A Routine maintenance	81
Replacing the ink cartridges	81
Cleaning and checking the machine	83
Cleaning the scanner	83
Cleaning the print head	84
Checking the print quality	85
Checking the print alignment	86
B Troubleshooting	87
Error and Maintenance messages	87
Error animation	95
Transferring your faxes or Fax Journal report	95
Transferring faxes to another fax machine	95
Transferring faxes to your PC	95
Transferring the Fax Journal report to another fax machine	96
Document jam	96
Document is jammed in the top of the ADF unit	96
Document is jammed inside the ADF unit	97
Removing small documents jammed in the ADF	97
Printer jam or paper jam	97
Paper is jammed at the front of the machine	97
Paper is jammed at the back of the machine	98
Paper is jammed at the front and back of the machine	99
Additional paper jam clear operations	102
Troubleshooting	104
If you are having difficulty with your machine	104
Dial Tone	114
Telephone line interference / VoIP	114
Machine Information	115
Checking the serial number	115
Reset functions	115
How to reset the machine	115
C Menu and features	116
On-screen programming	116
Menu table	117
Entering Text	143
Inserting spaces	143
Making corrections	143
Repeating letters	143
Special characters and symbols	144
D Specifications	145
General	145
Print media	147
Fax	149
Copy	150
PhotoCapture Center™	151
PictBridge	152
Scanner	153
Printer	154
Interfaces	155
Computer requirements	156
Consumable items	157
Network (LAN)	158
Index	159